MICHESHA CANCER
Lincolnton,NC
Summary
Skillful and dynamic leader with demonstrated capacity to provide exceptional customer service in both the retail and nonprofit industries. Compassionate, hard-working individual known for her strong work ethic and desire to learn new skills to directly improve operational efficiencies. Experience providing exceptionally thorough, organized, and meticulous work while embracing a positive attitude and focus on customers.
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
20
20
years of professional experience
Work History
- Oversee all aspects of the checkout process and supervise Customer Service Associates as well as the Front-End Team.
- Train new associates on proper store policies and procedures.
- Serve as a liaison between the store’s management team and employees to resolve issues and concerns.
- Supervise conduct of juveniles in housing unit, or during work or recreational activities, according to established policies, regulations, and procedures. Conduct head counts to ensure that each juvenile is present.
- Record information, such as juvenile identification, charges, and incidences while keeping daily logs of activities.
- Deliver individualized services that promote safety, justice, and inclusion.
- Perform resident tracking, accountability, and pro-social role modeling.
- Conduct house rounds (life/safety checks) as scheduled, perform nightly bed checks, perform bag, pat, and room searches, monitor resident daily details, enter documentation in Secure Manage.
- Enforce and administer random drug tests per court orders.
- Manage and administered youth and community projects as assigned.
- Support individuals in various settings including by mentoring, and facilitating personal, social and educational growth.
- Support in the management of operations, customer service, administration, and organization of retail operations.
- Assist in verifying transactions, completing accurate monetary exchanges and managers the store appearance.
- Assist customers with monetary transactions, returns of unwanted items, and explanations of store policies.
- Count money in registers and prepare for daily deposits.
- Deliver a checkout experience that is quick, professional, and friendly.
- Pack products in boxes by hand and keep a record of the items packed and moved.
- Communicate with co-workers and clients to ensure the safe and on-time delivery of goods.
- Handle physically demanding movements like pushing, pulling, bending down, and lifting of packages.
- Responsible for handling packages without dropping or other brisk movements that could damage them.
- Engage in excellent written and oral communication practices as well as creative problem-solving.
- Completed money order requests and mortgage payments for customers.
- Provide direct care support for program residents and support the program goal of successful reentry for the residents.
- Assess the needs of youth to adequately supply support programs related to overall wellness.
Operations Manager
FedEx
Charlotte, NC
06.2022 - Current
- Directed daily operations, streamlining processes to enhance overall productivity and service delivery standards.
- Led cross-functional teams in implementing strategic initiatives that improved workflow and reduced turnaround times.
- Coordinated with logistics partners to optimize supply chain management, ensuring timely distribution of goods.
- Developed training programs for staff, fostering a culture of continuous improvement and professional development.
Head Cashier
Lowe’s
Glennont, NY
05.2021 - 06.2022
- Based on the provided work history and the role of Head Cashier at Lowe's, here are six original resume statements that reflect high-impact responsibilities typically associated with this position. Each statement aligns with the user's writing style while filling gaps in their current work history:
- Maintain compliance with company cash handling procedures to ensure accurate financial reporting.
- Facilitate staff scheduling and manage shifts to optimize workflow during peak business hours.
- Implement effective conflict resolution strategies to enhance customer satisfaction and service recovery.
Secure Detention Counselor
BFCSY
Albany, NY
03.2016 - 03.2021
Program Monitor/Supervisor
Community Resources for Justice
Albany, NY
06.2016 - 08.2017
Customer Service Associate
Walmart
Latham & East Greenbush, NY
05.2012 - 05.2016
Program Advocate
TASC
Albany, NY
11.2015 - 03.2016
Intern
Albany County Jail
Albany, NY
08.2015 - 12.2015
Shift Supervisor
CVS Pharmacy
Albany, NY
04.2014 - 05.2015
Youth Counselor
Brooklyn Outreach Program
Brooklyn, NY
09.2006 - 01.2011
Education
Associate of Applied Sciences - Criminal Justice
Bryant & Stratton College
Albany, NY12.2015
Skills
- Customer Service
- Supervision
- Case Management
- Training New Hires
- Coaching & Mentoring
- Inventory Management
- Conflict Resolution
- Active Listening
- Critical Thinking
Timeline
Operations Manager
FedEx
06.2022 - Current
Head Cashier
Lowe’s
05.2021 - 06.2022
Program Monitor/Supervisor
Community Resources for Justice
06.2016 - 08.2017
Secure Detention Counselor
BFCSY
03.2016 - 03.2021
Program Advocate
TASC
11.2015 - 03.2016
Intern
Albany County Jail
08.2015 - 12.2015
Shift Supervisor
CVS Pharmacy
04.2014 - 05.2015
Customer Service Associate
Walmart
05.2012 - 05.2016
Youth Counselor
Brooklyn Outreach Program
09.2006 - 01.2011
Associate of Applied Sciences - Criminal Justice
Bryant & Stratton College