Summary
Work History
Education
Skills
Interests
Timeline
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Michiah Upshaw

Lawrenceville,GA

Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and sales revenues at Foot Locker through expert customer service and targeted sales strategies. Skilled in complex problem-solving and cash handling, with a strong work ethic and integrity. Demonstrated ability to lead teams and improve operational efficiency. Knowledgeable floor associate and team lead sales representative with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Work History

Cashier/Call Center Customer Service Representative

Kroger
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Cashier/ Team Lead

Dollar General
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
  • Streamlined cashier operations for improved productivity and reduced wait times.

Sales Team Lead/ Cashier

Foot Locker
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
  • Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.

Technical Support Engineer

University of West Georgia
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.

Education

Bachelor of Arts - 3d Digital Arts And Design

University of West Georgia
Carrollton, GA

New Manchester High School
Douglasville, GA
03.2019

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Basic Math Competence
  • Product restocking
  • Product Knowledge
  • Complex Problem-Solving

Interests

3D Modeling and Graphic Design
I am passionate about 3D art and design, which led me to pursue it as my field of study in university I have developed a strong proficiency in industry-standard software, including Blender, Substance Painter, and ZBrush, allowing me to create high-quality models and designs with precision and creativity


Gaming
I have a deep passion for gaming, which has been a significant part of my life This interest fuels my creativity and curiosity, motivating me to explore various game genres and styles My love for games also inspires my work in 3D modeling and graphic design, as I enjoy learning about the visual and technical aspects of game development

Timeline

Cashier/Call Center Customer Service Representative

Kroger

Cashier/ Team Lead

Dollar General

Sales Team Lead/ Cashier

Foot Locker

Technical Support Engineer

University of West Georgia

Bachelor of Arts - 3d Digital Arts And Design

University of West Georgia

New Manchester High School

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Michiah Upshaw