Michiko Chrisman
Inside Sales and Operations Specialist
Trabuco Canyon,CA
Summary
Results-driven Inside Sales & Operations Specialist with extensive experience as Sales Representatives at Blue California, specializing in lead qualification and relationship management. Proficient in ERP and CRM systems, consistently driving sales growth through process optimization and superior customer support. Committed to building robust sales pipelines and effectively resolving complex client issues to boost satisfaction.
Overview
25
25
years of professional experience
Work History
Inside Sales Representative
Blue California
Rancho Santa Margarita
01.2024 - Current
- Identify and qualify new business opportunities through inbound inquiries and build a strong pipeline of new business.
- Investigate and resolve customer concerns or product issues as the primary point of contact for multiple key accounts.
- Provide expert guidance on bio‑based ingredients, interpreting clinical research to generate credible efficacy claims for regulatory and customer use, and represent the company at trade shows.
- Support customer projects in the pre‑sales phase by preparing price quotations, delivering product certifications and technical documentation, and coordinating sample requests.
- Provide support in executing NDAs, contracts, and trademark license agreements.
Sales Operations Planner
Murata Electronics North America Inc.
Irvine
08.2019 - 01.2024
- Strategic inventory management utilizing ERP and VMI tools to eliminate stockout risks, minimizing excess inventory, and ensuring timely replenishment to optimize supply chain efficiency.
- Coordinated operational initiatives and resolved order and delivery schedule related problems, & assisted RMAs and credits.
- Generated price quotation and corresponded product inquiries.
- Tracked project pipeline using CRM tools, analyzed customer forecasts and created quarterly sales reports for key accounts.
- Led new hire training and maintaining Standard Operating Procedures.
Sales Associate
Murata Electronics North America Inc.
Irvine
12.2017 - 01.2024
- Managed customer inquiries and provided product information to enhance client satisfaction.
- Tracked sales performance metrics to identify marketplace trends and opportunities.
- Participated in weekly team meetings to assess performance goals and objectives.
- Processed returns, exchanges, and refunds according to company policies.
- Analyzed sales data to refine sales strategies based on identified trends.
- Updated customer records and managed follow-up communications efficiently.
Sales Operations Coordinator
Oakley Inc.
Foothill Ranch
06.2001 - 05.2011
- Optimized operational processes for efficiency and productivity.
- Daily order management for direct sale key accounts, and domestic and distribution partners throughout their order life-cycle.
- Monitored and ensured the streamlined EDI processes.
- Assisted new implementation in ERP system (SAP).
- Streamlined communication between sales and operations teams for improved workflow.
Education
Bachelor of Science - Geography
California State University
Long Beach, CaliforniaSkills
- SAP user experience
- CRM tools
- Microsoft Office Suite
- Price quotation preparation
- Relationship management
- Lead qualification
- Order management
Accomplishments
- Community Support Award Finalist (Murata Electronics, North America Inc. CSR program 2022)
- Presidential Performance Award (Murata Electronics, North America Inc. in 2023)
Timeline
Inside Sales Representative
Blue California
01.2024 - Current
Sales Operations Planner
Murata Electronics North America Inc.
08.2019 - 01.2024
Sales Associate
Murata Electronics North America Inc.
12.2017 - 01.2024
Sales Operations Coordinator
Oakley Inc.
06.2001 - 05.2011
Bachelor of Science - Geography
California State University