Michiko Chrisman

• Respond to high-volume customer inquiries via phone, email, and chat, delivering prompt, professional, and empathetic support.
• Prospect, qualify, and nurture inbound leads to build a healthy sales pipeline and support revenue growth.
• Resolve issues related to orders, shipping delays, billing discrepancies, and product information, ensuring a smooth customer experience.
• Maintain accurate and detailed customer records in CRM systems, improving data integrity and team visibility.
• Collaborate with internal teams, including logistics, billing, and legal, to troubleshoot and escalate complex customer issues.
• Support customer contract workflows by reviewing and coordinating the execution of NDAs, MTAs, trademark agreements, ensuring accuracy, compliance, and timely turnaround.
• Manage customer requirements through supplier web‑based purchasing systems, ensuring compliance with customer‑specific workflows, documentation, and order acknowledgments.

• Strategic inventory management utilizing ERP and VMI tools to eliminate stockout risks, minimizing excess inventory, and ensuring timely replenishment to optimize supply chain efficiency.
• Coordinated operational initiatives and resolved order and delivery schedule related problems, & assisted RMAs and credits.
• Generated price quotation and corresponded product inquiries.
• Tracked project pipeline using CRM tools, analyzed customer forecasts and created quarterly sales reports for key accounts.
• Led new hire training and maintaining Standard Operating Procedures.

• Managed customer inquiries and provided product information, production lead time, and order status.
• Communicated customer-specific contract obligations to cross-functional teams.
• Logged all customer interactions, commitments, and follow-ups in the CRM.
• Maintained accurate customer master data, customer specific contract pricing in ERP system as well as in other support databases.
• Maintain accurate customer master data to prevent errors.
• Tracked sales performance metrics to identify marketplace trends and opportunities.
• Participated in monthly team meetings to assess performance goals and objectives.
• Processed returns, exchanges, and refunds according to company policies.
• Analyzed sales data to refine sales strategies based on identified trends.

• Optimized operational processes for efficiency and productivity.
• Daily order management for direct sale key accounts, and domestic and distribution partners throughout their order life-cycle.
• Monitored and ensured the streamlined EDI processes.
• Assisted new implementation in ERP system (SAP).
• Streamlined communication between sales and operations teams for improved workflow.