Michyla Adams
Jackson,MS
Summary
Resourceful associate able to handle diverse job requirements and meet company goals. Consistently looks for ways to improve warehouse operations and personal contributions to increase team success against challenging performance targets. Resolves problems tactfully, keeping employees and customers satisfied with fast, accurate deliveries.
Overview
7
7
years of professional experience
Work History
Package Handler Trainer
FedEx Ground
12.2023 - Current
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
Front End Team Lead
Bass Pro Shops
09.2021 - 11.2023
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Provided comprehensive documentation for all projects completed during my tenure as a Front End Team Lead.
- Conducted thorough code reviews, identifying potential issues and providing constructive feedback to improve overall code quality.
Secretary
T Hall Permits & Paperwork
02.2017 - 11.2023
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Assistant Director
T Hall Permits & Paperwork
11.2017 - 10.2023
- Implemented a tracking system to monitor progress of permits through the approval process, enabling better resource allocation and workload management.
- Organized regular team meetings to discuss updates on projects, share best practices, and maintain open channels of communication among staff members.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Created and updated records and files to maintain document compliance.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
Customer Service Representative
Bass Pro Shops Outdoor World
03.2021 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Forest Hill High School
Jackson, MS05.2018
Skills
- Quality Inspection
- Crew Management
- Problem-Solving
- Decision-Making
- Work Well Under Pressure
- Attention to Detail
- Safety Awareness
- Flexible and Adaptable
- Critical Thinking
- Warehouse Navigation
- Pallet Jack Operation
- Loading and unloading
- Order Picking
- Clear Communication
- Team Collaboration
Timeline
Package Handler Trainer
FedEx Ground
12.2023 - Current
Front End Team Lead
Bass Pro Shops
09.2021 - 11.2023
Customer Service Representative
Bass Pro Shops Outdoor World
03.2021 - 09.2021
Assistant Director
T Hall Permits & Paperwork
11.2017 - 10.2023
Secretary
T Hall Permits & Paperwork
02.2017 - 11.2023
High School Diploma -
Forest Hill High School