Summary
Overview
Work History
Education
Skills
Timeline
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Miciah Stowers

Pittsburgh,United States

Summary

Experienced call center operator with a proven track record in customer service roles. Successfully handled patient orders, inquiries, and ensured high levels of satisfaction. Proficient in Google Docs, Microsoft Word, and PowerPoint for precise management of patient requests. Strong leadership and time management skills contribute to enhanced service quality and customer relations.

Overview

10
10
years of professional experience

Work History

Call center operator

upmc Children's hospital
07.2022 - Current
  • Call center operator with 3 years of experience in customer service roles, demonstrating proficiency in handling patient orders, inquiries, and ensuring high satisfaction levels
  • Handle patient orders and phone inquiries, ensuring accurate responses and high satisfaction levels
  • Utilize hospital systems to efficiently track and manage patient requests
  • Collaborate with dietary food services to enhance service quality
  • Improve patient satisfaction through effective communication and timely problem-solving
  • Streamline patient order management and inquiry response, ensuring precision and efficiency
  • Elevated patient care by liaising seamlessly with dietary services, enhancing overall service quality

Cashier, Shift supervisor

Rite Aid
11.2019 - 05.2023
  • Efficiently process transactions, ensuring customer satisfaction and accurate cash handling
  • Oversee store operations, including opening, closing, and inventory management
  • Provide exceptional customer service, addressing inquiries and resolving issues promptly
  • Supervise and motivate cashier team, ensuring adherence to store policies
  • Maintain store cleanliness and organization, enhancing the shopping experience
  • Resolve customer issues with strategic problem-solving skills
  • Train new staff, improving team competence and service quality
  • Implement new customer engagement strategies, increasing loyalty

Shift Manager

Cold Stone Creamery
10.2016 - 12.2018
  • Managed daily operations, enhancing workflow efficiency and customer satisfaction
  • Trained and supervised team members, improving service quality and reducing errors
  • Handled cash transactions, maintaining accurate financial records with minimal discrepancies
  • Created ice cream cakes and cupcakes, expanding product variety to meet customer demands

Park Laborer

Student Conservation Center
06.2016 - 08.2016
  • Maintain and repair park trails, ensuring safety and accessibility for visitors
  • Complete educational courses on community and environmental conservation
  • Collaborate with team to enhance park infrastructure and visitor experience
  • Utilize knowledge of local flora and fauna for informed trail maintenance
  • Contribute to habitat preservation through responsible trail work
  • Evaluated environmental impact, applying insights to optimize trail restoration techniques

Camp Counselor

Learn and Earn program
06.2014 - 08.2014
  • Supervised safe play environments, promoting positive behavior and teamwork among children
  • Prepared nutritious meals, ensuring balanced diets and healthy eating habits
  • Implemented engaging activities, fostering creativity and social skills
  • Resolved conflicts effectively, maintaining a harmonious group dynamic
  • Fostered a secure and fun environment, significantly reducing behavioral issues

Education

Thiel college
Greenville
03.2020

Diploma -

Brashear High School
pittsburgh
01.2020

Skills

  • Microsoft Word
  • PowerPoint
  • Google Docs
  • Leadership
  • Time Management
  • Customer Relations

Timeline

Call center operator

upmc Children's hospital
07.2022 - Current

Cashier, Shift supervisor

Rite Aid
11.2019 - 05.2023

Shift Manager

Cold Stone Creamery
10.2016 - 12.2018

Park Laborer

Student Conservation Center
06.2016 - 08.2016

Camp Counselor

Learn and Earn program
06.2014 - 08.2014

Thiel college

Diploma -

Brashear High School

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Miciah Stowers