Operations & sales professional directing staffing, workflow planning, and budget development across high-volume distribution and lending operations, including investor underwriting guidelines. Coordinates inventory management, vendor negotiations, and employee recruiting and training while keeping teams aligned to deadlines and policy requirements. Uses cross-functional communication and performance goals to keep daily work moving across complex, changing priorities.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
UNI-SELECT USA, Northwest Division
Led up to 75 employees across purchasing, customer service, and warehouse operations to support corporate objectives.
Forecasted work volume, schedules, and staffing levels to align labor planning with demand.
Set performance goals and deadlines for cross-functional teams to support company objectives.
Managed complex projects and adjusted timelines as priorities shifted.
Communicated sensitive and confidential updates with local, regional, and corporate stakeholders.
Developed the division’s annual budget for operations, sales, and marketing programs while managing inventory, vendor negotiations, safety compliance, and daily inbound and outbound shipments.
Buyer
B & B AUTO PARTS, INC.
Product Replenishment
Vendor Relations & Negotiations
Company-wide Inventory & IT Management
Retail Pricing Management
An automotive retail chain of seven stores operating in the Greater Seattle-Tacoma area.
Operations & Sales Manager
Cascade Valley Mortgage
2007 - Current
Manage all aspects of business including client service, sales, marketing, budget planning, P & L analysis, accounting, employee recruiting and training.
Maintains company’s policies & procedures to align with Federal & Washington State mortgage compliance rules.
Meeting investor underwriting guidelines for various forms of financing and varied customer transaction scenarios.
Originated & processed numerous Conventional, FHA, VA, Jumbo & USDA Loans with multiple lenders.
Developed preferred lender relationships with multiple real estate offices with over 100 real estate agents.
Parts Plus National Product Committee Member
Parts Plus Headquarters
1997 - 2002
Member of committee responsible for vendor product program negotiations for entire membership throughout the United States
Contributed to national product committee discussions on vendor program terms and member-facing offerings.
Assessed product proposals against membership needs, pricing expectations, and overall program consistency.
Prepared committee input using data analysis to help inform product selection and program recommendations.
Analyzed vendor materials to identify strengths, limitations, and fit for national membership programs.
Identified opportunities to improve product mix alignment with membership demand and branch operations needs.
Communicated committee decisions clearly to support alignment across vendor, membership, and program stakeholders.
Product Manager
MAR-LAC Distributing
1993 - 2002
Vendor Negotiations
Product Program Analysis
Inventory Management
Key Customer Sales Responsibility
Resale Pricing Development
Product Promotion & Marketing
Retail Pricing Development
Analyzed product performance data to inform inventory decisions and pricing adjustments.
Coordinated vendor communications to align supply expectations with promotional timelines.
Reviewed inventory levels and flagged replenishment needs to support product availability.
Tracked resale pricing changes and adjusted product positioning to support competitive offers.
Supported product promotion planning by coordinating timing, messaging, and sales priorities.
Monitored customer sales activity to identify product demand patterns and pricing opportunities.
Maintained product records and documentation for pricing, promotion, and inventory decisions.
Participated in branch operations discussions to align product needs with daily business activity.
Assessed product trends to support forecasting and ordering decisions.
Prepared written updates on product issues and vendor responses for team review.
Collaborated with team members to resolve routine product and inventory questions.
Vice President & Product Manager
MAR-LAC Distributing Company
1992 - 2002
Managed vendor negotiations for all product lines to support pricing, sourcing decisions, and supply continuity.
Directed supply chain operations across 12 locations serving internal & external customers throughout the Pacific Northwest and Alaska.
Applied data analysis in Microsoft Excel to support pricing development, demand forecasting, and product decisions.
Developed sales programs and key customer sales strategies to strengthen account relationships and product placement.
Coordinated pricing development with budget planning and regulatory compliance considerations across product lines.
Education
Bachelor of Science - Business Administration & Marketing, Public Relations
Central Washington University
Associate of Arts - General Studies
Yakima Valley College
Skills
Data analysis
Regulatory compliance
Microsoft Excel
Microsoft Outlook
Inventory management
Investor underwriting guidelines
Vendor negotiations
Budget planning
Branch operations management
Demand forecasting
Timeline
Associate of Arts - General Studies
Yakima Valley College
Bachelor of Science - Business Administration & Marketing, Public Relations