Summary
Overview
Work History
Education
Skills
References
Timeline
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Mick Little

San Jose,CA

Summary

Utilize my knowledge, along with my leadership, management and technical skills, to move the Estimating and Design organization forward and attain the vision of becoming the leading organization in the utility industry.

Overview

22
22
years of professional experience

Work History

Gas Service Mechanic

Pacific Gas & Electric
San Jose, CA
08.2018 - Current
  • Maintain and install large rotary meters and multi meter manifolds with meters for new building developments as well as single family homes.
  • Assigned to field and design customer jobs in order to meet customer deadlines and adhering to all company greenbook standards. Often sought out from supervisors and team members as a subject matter expert in dealing with commercial projects, complex issues and responding to emergencies to assist the team in providing to our customers safely.
  • Work with internal business partners such as Gas Dispatch, Gas Control, Service Planning and also 3rd party contractors.
  • Certified crane operator through the National Commission for the Certification of Crane Operations.

Field Service Supervisor (Rotation)

Pacific Gas & Electric
San Jose/Cupertino, CA
04.2013 - 09.2023
  • Started rotational supervision in Cupertino Field Service in 2013.
  • Entered and completed the PG&E Mentorship program in 2015.
  • Rotational strike team leader during the 2017 and 2018 wild fires, leading crews of 20 plus to restore service to homes and businesses.
  • Monitor the daily work practices of employees to ensure that all safety standards and procedures are being properly and appropriately followed.
  • Provide leadership to workforce to ensure productivity and safety.
  • Maintain compliance with all mandated training requirements.
  • Provide developmental opportunities to employees who wish to furthers their career within PG&E.
  • Personally maintain zero accidents, zero automotive accidents, and zero lost work days.

Gas Service Representative

Pacific Gas & Electric
San Jose, CA
02.2011 - 08.2018
  • Provided customer service and technical advice to customers regarding their gas appliances.
  • Responded to gas emergencies in a quick and safe manner.
  • Followed company safety protocols when working with natural gas.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Mentored new employees on procedures and policies to maximize team performance.

Meter Reader

Pacific Gas & Electric
Cupertino, CA
01.2002 - 02.2011
  • Read electric and gas meters in assigned areas to determine amount of usage and ensure accuracy of readings.
  • Inspect and locate meters for tampering, damage or other anomalies.
  • Conduct safety checks before entering private property, adhere to local laws governing access to premises for meter reading purposes.
  • Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.

Education

West Valley College
Saratoga, CA
03.2004

High School Diploma -

Willow Glen High School
San Jose, CA
06.1993

Skills

  • Customer Service-Focused
  • PPE Use
  • Conflict Resolution
  • Decision-Making
  • Training & Development
  • Excellent Communication
  • Team Building
  • Job Scheduling
  • Attention to Detail
  • Customer Notifications
  • Meter Examination

References

Craig Broussard (408) 489-7389 C5BS@PGE.COM

Milton Mui (408) 595-3604 MKM0@PGE.COM

Sandra Stultz (925) 785-9089 SUSU@PGE.COM

Konstantin Bertos (925) 951-3625 K1BY@PGE.COM

Jefferey Charlton (408) 313-8331 J1CX@PGE.COM

Timeline

Gas Service Mechanic

Pacific Gas & Electric
08.2018 - Current

Field Service Supervisor (Rotation)

Pacific Gas & Electric
04.2013 - 09.2023

Gas Service Representative

Pacific Gas & Electric
02.2011 - 08.2018

Meter Reader

Pacific Gas & Electric
01.2002 - 02.2011

West Valley College

High School Diploma -

Willow Glen High School

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Mick Little