Mickaela Slaughter
League City,TX
Summary
Accomplished Office Manager and Insurance Agent at J-K Brown Enterprises Inc DBA Jack Brown Agency, adept in customer relations and office administration. Leveraged organizational skills and relationship building to exceed sales targets and enhance operational efficiency. Achieved top salesperson status through exceptional multi-tasking ability and staff management, fostering a culture of mutual respect and loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
J-K Brown Enterprises Inc DBA Jack Brown Agency
2021.10 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Insurance Agent
J-K Brown Enterprises Inc DBA Jack Brown Agency
2019.06 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Utilized CRM software to manage client relationships.
- Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
- Maintained high level of industry knowledge through continuous professional development, ensuring advice was always accurate and relevant.
Dental Assistant
Today's Dentistry
2016.08 - 2019.06
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Education
No Degree - Business
Brazosport College
Lake Jackson, TX08.2026
High School Diploma -
A&M Consolidated High School
College Station, TX05.2014
Skills
- Licensed Insurance Agent
- Customer Service
- Office Management
- Organizational Skills
- Quotes and sales
- Professionalism and Ethics
- Excellent multi-tasking ability
- Data Entry
- Customer Relations
- Relationship Building
- Staff Management
Certification
- Licensed Insurance Agent
Timeline
Office Manager
J-K Brown Enterprises Inc DBA Jack Brown Agency
2021.10 - Current
Insurance Agent
J-K Brown Enterprises Inc DBA Jack Brown Agency
2019.06 - Current
Dental Assistant
Today's Dentistry
2016.08 - 2019.06
No Degree - Business
Brazosport College
High School Diploma -
A&M Consolidated High School
- Licensed Insurance Agent
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