Shelby McLaughlin
Three Rivers,MI
Summary
Possess excellent organizational skills and positive approach to tasks. Well-versed in insurance procedures and proficient in data entry and record-keeping. Demonstrates strong communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
Work History
Office Manager
Insurance Agency
Michigan
09.2023 - Current
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Developed strong relationships with clientele through excellent communication skills and genuine attentiveness to their needs.
- Participated in regular training sessions to stay up-to-date with company policies and industry best practices, ensuring consistent adherence to established guidelines.
- Identified visitors' needs to offer solutions and information.
Assembler
Lozier
Middlebury IN
06.2014 - 11.2018
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Used hand tools and production equipment to perform furniture assembly work and mastered blueprint reading to verify correct completion.
- Assisted with blueprint reading and layout planning, ensuring accurate installations according to design specifications.
- Utilized diverse hand tools to fabricate and assemble store fixtures and cabinets.
Education
State Of Michigan Insurance License - Insurance
Kaplan
Online10.2023
High School Diploma -
Three Rivers High School
Three Rivers, MI05.2013
Skills
- Effective multitasking
- Customer service
- Customer relations
- Telephone skills
- Organization skills
- Time management
- Office management
- Licensed insurance agent
- Quotes and sales
- Client account management
Timeline
Office Manager
Insurance Agency
09.2023 - Current
Assembler
Lozier
06.2014 - 11.2018
State Of Michigan Insurance License - Insurance
Kaplan
High School Diploma -
Three Rivers High School