Steven Graves
Mountain View,AR
Summary
Results-oriented office manager with over 10 years of experience in streamlining operations, managing payroll, and implementing process improvements. Recognized for strong attention to detail and a commitment to enhancing productivity and operational efficiency.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
21
21
years of professional experience
Work History
Office Manager
Advanced Integrated Technologies (A-I-T)
Mountain View, AR
02.2016 - 02.2026
- Developed and maintained comprehensive filing systems to ensure data accuracy and accessibility.
- Administered payroll and maintained employee records.
- Managed daily operations to ensure efficient office workflow and resource allocation.
- Implemented process improvements that enhanced productivity and reduced operational costs.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Reconciled invoices and purchase orders and updated databases accordingly.
- Managed purchase orders from creation to closure, ensuring timely delivery of goods or services as per contract terms.
- Ensured accurate documentation of all incoming materials, verifying quantities against purchase orders and communicating discrepancies to relevant parties.
- Completed weekly payroll for 16 employees.
Administrative Assistant
UAMS Hospital
Little Rock, AR
05.2005 - 09.2015
- Managed scheduling for meetings and appointments, optimizing time management for APN'S (9), and different department MD's.
- Assisted in the preparation of reports, ensuring accuracy and compliance with hospital standards.
- Streamlined communication between staff and patients, improving service delivery outcomes.
- Trained new administrative staff on office protocols and procedures to ensure consistency in operations.
- Led initiatives to enhance patient satisfaction through improved administrative support services.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Coordinated scheduling for multiple patient appoints,and emergency testing, ensuring timely resource allocation and adherence to deadlines.
Education
High School Diploma -
England Christian Academy
England, AR06-1993
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Strong work ethic
- Effective multitasking
- Professional telephone etiquette
- Conflict resolution
- Patient scheduling management
- Attention to detail
- Staff scheduling
- Computer software proficiency
- Effective communication techniques
- Organizational skills development
- Inventory control management
- Data entry
- File management
- Clerical support
- Typing speed
- Bookkeeping
- Tech-Savvy
Timeline
Office Manager
Advanced Integrated Technologies (A-I-T)
02.2016 - 02.2026
Administrative Assistant
UAMS Hospital
05.2005 - 09.2015
High School Diploma -
England Christian Academy
Software & Programs Used
Have used and worked with the following programs and applications.
Sage/Peachtree Accounting and Business Software
All of Office Suite (Excel/Word/Access/Powerpoint/Publisher)
Emails of various types (outlook/e-client/google/yahoo)
Use of servers for data folder via a NAS system
Couple of Different Medical software programs.
SAP