Mickaelle Altidor
Sunrise,FL
Summary
Dedicated and dependable Security Officer with experience in CCTV monitoring, access control, incident reporting, and patrolling residential and commercial properties. Skilled in maintaining safe environments, responding to emergencies, and providing excellent customer service to residents, visitors, and staff. Strong observation, communication, and problem-solving abilities with a professional and calm approach in high-pressure situations.
Overview
8
8
years of professional experience
Work History
Security Officer
Admiral Security Services, Inc.
Fort Lauderdale, FL
09.2024 - Current
- Monitor CCTV surveillance systems to identify suspicious activity and maintain property safety.
- Patrol premises regularly to ensure security procedures are followed.
- Check visitor identification and authorize building access for guests and staff.
- Control building access points to maintain secure entry and exit procedures.
- Complete detailed incident reports and document daily security activities.
- Assist residents and customers with questions, concerns, and emergency situations.
- Respond quickly and professionally to emergencies and security incidents.
Unarmed Security Officer
Allied Universal Security Services
Davie, FL
04.2023 - 07.2024
- Conducted routine patrols to protect property, staff, and visitors.
- Monitored surveillance cameras and reported suspicious behavior or safety concerns.
- Verified visitor identification and maintained accurate visitor logs.
- Enforced access control procedures and monitored entry points.
- Prepared incident and daily activity reports with accurate documentation.
- Provided professional customer service while maintaining a safe environment.
- Responded effectively to alarms, emergencies, and security breaches.
Customer Service Representative
Fiserv
Coral Springs, FL
07.2018 - 02.2023
- Reviewed and verified customer credit information and account details.
- Processed payments, refunds, and payment plans efficiently.
- Resolved billing discrepancies and customer concerns professionally.
- Assisted customers with technical support and account inquiries.
Education
High School Diploma -
Fort Lauderdale High
Fort Lauderdale, FL06-2010
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- Visitor tracking
- Patrol techniques
- Building security
- CCTV monitoring
Timeline
Security Officer
Admiral Security Services, Inc.
09.2024 - Current
Unarmed Security Officer
Allied Universal Security Services
04.2023 - 07.2024
Customer Service Representative
Fiserv
07.2018 - 02.2023
High School Diploma -
Fort Lauderdale High