Mickala Lehnen
Rogers,AR
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for proactive issue identification and resolution, optimizing processes, and supporting team objectives. Focused and driven professional with an unbiased perspective in problem-solving. Skilled in collecting supporting information, drafting comprehensive documentation, and leading agreements to resolve complex problems. Committed to strictly following applicable laws and ethical procedures. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to adapt quickly to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and a commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Resolution Specialist, Customer Care Listening Center
Walmart Home Office
06.2024 - Current
- Providing excellent customer service to Spark Drivers
- Collaborates with team leaders to identify root causes of disruptions and develop strategies to ensure timely resolutions
- Assisting and leading team projects by collecting data and conducting research for engineering teams while staying compliant with company policies and procedures and supports company standards of ethics and integrity
Patient Access Representative/Medical Assistant
Walmart Health
06.2022 - 05.2024
- At Walmart Health, my role consists of delivering administrative services focusing on patient satisfaction, quality, and compassionate care
- Connecting with patients and visitors with kindness
- Adapting to change quickly while supporting team members
- Always following standard policies and procedures while helping create new ones
- Verifying insurances, schedule appointments, and handle check-outs, and collections
- Epic User experience
- Address patient concerns as a medical assistant
- Promote Walmart Health’s different lines of service to strive for success and enhance patient experience
Medical Assistant
Mercy Cardiology
04.2019 - 06.2022
- Assisted cardiologist and nurse practitioner in providing critical care to patients while adhering to policies and procedures
- Epic User experience
- Obtaining medical records and patient history
- Making strategic decisions while multi-tasking
- Managed patient lab work and facilitated medication refills with quality medication management
- Advocated for patients in filing appeals, prior authorizations, and coordinating referrals to specialty hospitals
Medical Administrative Assistant & Patient Care Technician
Northwest Medical Center
09.2016 - 03.2019
- Supported Main OR Preoperative Center by maintaining surgical schedules and recovery board for surgeons and nurses
- Calling and confirming surgeries while preparing patient charts in advance
- Assisted in prepping patients for surgery and postoperative recovery care
Certified Nursing Assistant
Innisfree Health & Rehab
05.2014 - 12.2014
- Performing patient care while treating patient with integrity and respect
- Providing the care patients needed such as, transferring to and from bed, assistance with eating, bathing all while treating them with compassion and dignity
Machine Operator & Design Assistant
Alpha Packaging Inc.
01.2013 - 02.2014
- Operated Dye Cut machine for foam packaging
- Progressed through the company undertaking the role of a design assistant
- Managed the computer-aided design sample table, assembling multiple projects, and taking inventory of finished products while under the supervision of the design manager.
Education
Bachelor of Science - Business Administration – Project Management
Purdue University Global
West Lafayette, Indiana02-2028
Registered Medical Assistant -
American Allied Health
06-2022
High School Diploma - undefined
Greenwood High School
Greenwood, AR01.2012
Skills
- Proficient in Microsoft Office
- Multitasking
- Meticulous
- Effective communicator verbal and written communication
- Initiative-taking Learner
- Adaptability
- Quality Mindset/Compliance
- Problem solving
- Diligent Worker
- Time management
- Epic Experience
- Oracle Service Cloud experience
- GSCOPE experience
Harvard Manage Mentor Certifications
- Writing Skills - 2025
- Time Management - 2025
- Stress Management - 2025
- Presentation Skills Management - 2025
- Managing Your Boss - 2025
- Ethics at Work - 2025
- Career Management - 2024
Timeline
Resolution Specialist, Customer Care Listening Center
Walmart Home Office
06.2024 - Current
Patient Access Representative/Medical Assistant
Walmart Health
06.2022 - 05.2024
Medical Assistant
Mercy Cardiology
04.2019 - 06.2022
Medical Administrative Assistant & Patient Care Technician
Northwest Medical Center
09.2016 - 03.2019
Certified Nursing Assistant
Innisfree Health & Rehab
05.2014 - 12.2014
Machine Operator & Design Assistant
Alpha Packaging Inc.
01.2013 - 02.2014
High School Diploma - undefined
Greenwood High School
Bachelor of Science - Business Administration – Project Management
Purdue University Global
Registered Medical Assistant -
American Allied Health
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