Jonathan James
Goose Creek,SC
Summary
Versatile Benefits Specialist with results-driven and focused approach to completing work. Skilled worker, planner and problem-solver with nine years of overall benefits experience . Known for excellent attention to detail and great work ethic.
Overview
9
9
years of professional experience
Work History
Senior Customer Issue Resolution Specialist
Voya Financial
01.2019 - Current
- Developed and implemented specialized procedures for specific client needs.
- Assisted in developing strategies to increase customer satisfaction levels.
- Worked to onboard new customers and with internal implementation teams.
- Played a key role in coordinating new hire and qualified life event enrollment with HR teams.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
Benefits Analyst
Benefitfocus
09.2015 - 01.2019
- Assisted in the administration of health, dental, vision and life insurance plans.
- Checked accuracy and completeness of benefits applications and documents.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Responded promptly to inquiries from employees regarding their benefits coverage or eligibility status.
Education
Bachelor of Science - Business Management
Charleston Southern University
Charleston, SC05-2015
Skills
- Customer Relations
- Quality Assurance
- Quality Assessment
- Documentation Management
- Proficient in Microsoft Office
Timeline
Senior Customer Issue Resolution Specialist
Voya Financial
01.2019 - Current
Benefits Analyst
Benefitfocus
09.2015 - 01.2019
Bachelor of Science - Business Management
Charleston Southern University