Mickayela Contreras
Lubbock,Tx
Summary
Organized Patient Service Representative with 6 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Highly talented and accomplished costumer service professional with extensive skills and experienced in conflict/resolution. Customer satisfaction oriented.
Overview
9
9
years of professional experience
1
1
Certification
Work History
PeriPAN Program Coordinator
Texas Tech University Health Sciences Center
02.2023 - Current
- Crafted internal communications regarding upcoming events and policy changes to ensure staff awareness.
- Facilitated communication and collaboration between external organizations and partners to enhance programming services.
- Designed and executed program activities aligned with strategic goals and objectives.
- Oversaw daily program operations, ensuring adherence to relevant policies and regulations.
- Oversaw maintenance of current records pertaining to program activities.
- Compiled comprehensive reports detailing progress towards program goals for management review.
- Contributed to development and enhancement of new and existing programs.
- Organized and facilitated educational workshops, meetings, and conferences to enhance program engagement.
- Facilitated weekly Educational ECHO sessions to support interdisciplinary learning and knowledge sharing among healthcare professionals.
- Led monthly PeriPAN webinars to enhance physician education and collaboration across the state of Texas.
- Collaborated with the BeWell team at The University of Texas at San Antonio to plan and implement the Maternal Health ECHO, addressing challenges related to perinatal Substance Use Disorders.
- Facilitated guidance and support for program participants in navigating available resources, services, and opportunities.
- Facilitated interdepartmental collaboration to align initiatives with organizational objectives.
- Orchestrated sequencing of cues for announcers, performers, and guests.
PATIENT SERVICES SPECIALIST- Pediatrics
Texas Tech Health Sciences Center
01.2022 - 02.2023
- Answer and direct phone calls in a polite and friendly manner
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have
- Maintain reception area and all common areas in a clean and tidy manner at all times
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Keep detailed and accurate records of visitor requests and of calls received
- Schedule and reschedule patients appointments as needed
PATIENT SERVICES SPECIALIST
Texas Tech Health Sciences Center
06.2019 - 08.2020
- I would work in collaboration with providers and care center staff to assess healthcare needs
- The Specialist is the main point of contact for patients with the goal to build strong relationships and support patients in navigating health care by,
- Assisting with referrals to other medical services or community resources, as necessary
- Documenting and communicating effectively with the patient's care team
- Assist patients in referrals, scheduling, accessing, and utilizing services with their primary care provider (PCP)
- If the patient does not have a PCP, support establishing a PCP
- Maintain accurate and timely documentation of all patient information
- Track patient information, schedules, files, and forms in a confidential manner
- Communicate with the Care Team (Care Coordinators, providers and care center staff) to discuss patient care issues and needs and how best to facilitate care services
- Answer and route incoming calls as appropriate
- Take messages when necessary
- Greet incoming patients scheduled for appointments and walk-in and verify on each visit that the patient registration information is current
- Screen patients for income eligibility and apply for health insurance when applicable.
RADIOLOGY RECEPTIONIST
University Medical Center
06.2017 - 08.2018
- Having a welcoming and warming attitude and atmosphere for the patients
- Radiology apts can sometimes be bad news to the patients and as a receptionist you have to know how to be able to deal with a patient if the patient is upset or sad or even aggressive
- Also we schedule patients appointments and answer the phone to answer and acknowledge the patient with any question they have.
STORE SUPERVISOR
Charlotte Russe
01.2017 - 06.2017
- Oversaw daily operations for retail store of international mobile communication provider
- Trained and supervised 10+ sales representatives
- Managed finances and reconciled and balanced monthly inventory, and significantly grew business
- Displayed and demonstrated products, services, and features
- Maintained stock and supply levels
Education
HIGH SCHOOL DIPLOMA Lubbock High School
Lubbock, TxSkills
- CUSTOMER SERVICE
- Dynamic customer service
- Professional experience in retail store settings
- Excel in listening to customer needs, and creating solutions that provide value to the customers
- Build and maintain enduring to boost sales and generate repeat business
- SALES
- Ensured customers were satisfied with the retail services
- COMMUNICATION
- Listen attentively to the customer's needs to ensure a positive customer experience
- Strive for quick complaint resolution and solve the customer's needs with a one-time resolution
- SALES (5 years),
- CUSTOMER SERVICE (8 years),
- EXCEL (3 years),
- RECEPTIONIST (5 years),
- RETAIL SALES (Less than 1 year)
Accomplishments
Engaged in extensive continuing education and training in perinatal and adolescent mental health to support evidence-based care practices.
Certification
YAM(Youth Aware of Mental Health) certified Instructor- January 2026
Triple P Certified Practitioner- 2025
Profesional Trainings & Conferences
Attended PSI(Postpartum Support International)Annual Conferences - 2023-2025
Timeline
PeriPAN Program Coordinator
Texas Tech University Health Sciences Center
02.2023 - Current
PATIENT SERVICES SPECIALIST- Pediatrics
Texas Tech Health Sciences Center
01.2022 - 02.2023
PATIENT SERVICES SPECIALIST
Texas Tech Health Sciences Center
06.2019 - 08.2020
RADIOLOGY RECEPTIONIST
University Medical Center
06.2017 - 08.2018
STORE SUPERVISOR
Charlotte Russe
01.2017 - 06.2017
HIGH SCHOOL DIPLOMA Lubbock High School