Mickayela Graham
West Palm Beach,Florida
Summary
Methodical, efficient and a quality- driven individual whom is eager to learn more about the financial and marketing industry while supporting employee needs and contributing to the success of the business. Skilled in stockbrokerage functions, administrative support, operations, customer service, client experience and data analysis. Detail-oriented and able to learn new concepts quickly.
Overview
4
4
years of professional experience
Work History
Revenue Specialist II
Florida Department Of Revenue- GTA
08.2023 - Current
- I use Jabber an online VOIP programming, Microsoft Outlook, Microsoft word and excel to track and communicate
- I contact taxpayers by phone, mail, e-mail to resolve tax liabilities, make corrections, recommend compromises, and collect taxes, penalties, interest, and fees due to the State of Florida
- I also gather information for final enforcement actions, prepare legal documents and identify properties subject to levy.
- I use Google, SUNBIZ, Palm Beach County Property Appraiser, DR-1, Last filed return and other websites as tools for Skip tracing.
- Kept case data and contact information up to date to expedite proceedings.
Acting Asst. Operations Manager
JN Fund Managers Limited
03.2023 - 04.2023
- Prepare weekly report for the Department Manager.
- Provide support to the Acting Manager.
- Reported issues to higher management with great detail.
- Operations Officers duties.
Operations Officer
JN Fund Managers Limited
01.2023 - 05.2023
- Enter Repurchase Agreements (encashments & investments) / Reverse Repurchase Agreements
- Review and approve transactions entered by Operations Representatives
- Review end of day reports.
- Enter Bank of Jamaica Certificate of Deposits (CDs)
- Create CDs accounts using the Bank of Jamaica platform (JamClear).
Business Support Associate
Sagicor Investments Jamaica Limited
07.2020 - 02.2022
- Process bank transfer, cash pay-outs, cheque, RTGS/ACH and wire transfer
- Receipt outstanding items on bank reconciliation to client stock accounts
- Process wire transfer and RTGS to Jamaica Central Securities Depository for settlement of USD & JMD daily trades
- Reconcile and clear settlement accounts for West, North and Central Branches
- Print and check buy-sell reports and make adjustments to trades if needed
- File documents received
- Independently respond to queries using knowledge
- Prepare and dispatch clients contract notes to Client Service Representatives.
Client Relationship Assistant
Sagicor Investments Jamaica Limited
11.2019 - 12.2019
- Scan and enter client data
- Provide support to Client Relationship Officers
- Receive and vet IPO application forms submitted by clients
- Assist with the account opening process
- Respond to client requests for assistance in a timely and knowledgeable manner.
Education
Bachelor of Science - Marketing
University of The West Indies
Kingston, Jamaica11.2019
Skills
- Administrative Support
- Problem Solving
- Client Service
- Data Entry
- Strong Leadership
- Attention to detail
- Email Management
- Planning and Organization
- Excellent communication & Interpersonal skills
- Proficient in Microsoft Office Suite
- Exceptional time management skills
- ACH & RTGS
- VoIP
- Account Reconciliation
- Bank Reconciliation
- Account Monitoring
- Researching Abilities
- Tax Law Familiarity
- Account Discrepancies
- Basic Accounting Principles
- Recordkeeping and Documentation
- Information Tracking
Timeline
Revenue Specialist II
Florida Department Of Revenue- GTA
08.2023 - Current
Acting Asst. Operations Manager
JN Fund Managers Limited
03.2023 - 04.2023
Operations Officer
JN Fund Managers Limited
01.2023 - 05.2023
Business Support Associate
Sagicor Investments Jamaica Limited
07.2020 - 02.2022
Client Relationship Assistant
Sagicor Investments Jamaica Limited
11.2019 - 12.2019
Bachelor of Science - Marketing
University of The West Indies