Mickayla Hall
Massillon
Summary
Reliable and Versatile Professional with experience in childcare, healthcare, dispatch, and administrative support. Skilled at handling daily tasks, coordinating schedules, and communicating with teams. Helped with dispatching, scheduling, and making sure things run smoothly. Good at building relationships and assisting with new employee training. Capable of handling multiple tasks and keeping things organized.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Dispatch Team Member
Perfect Power Wash
03.2024 - Current
- Managed the filing of the company’s MCS-150 form with the FMCSA, ensuring compliance with federal regulations for fleet operations.
- Handled insurance renewals, ensured all trucks were properly registered and in compliance with state and federal regulations, and maintained accurate records.
- Acted as a go-between for technicians and other teams to make sure requests were handled efficiently.
- Conducted regular audits of dispatch procedures and equipment inventory, identifying opportunities for improvement or replacement as necessary.
- Worked with technicians to address and resolve customer service issues quickly, ensuring satisfaction.
- Routed technicians to job sites to ensure maximum efficiency and timely completion of tasks.
- Managed cancellations and rescheduled appointments, ensuring minimal disruption to the schedule.
- Coordinated and processed route requests, optimizing technician assignments to meet customer needs and improve service delivery.
Administrative Assistant
Perfect Power Wash
06.2022 - 12.2023
- Processed invoices and managed accounts receivable daily, responded to customer inquiries via phone, email, and text, and assisted with payment plans, updates, and late fee notifications.
- Communicated with collections companies to ensure timely follow-ups on overdue accounts, tracked payments, and sent new accounts as needed.
- Managed chargeback cases, responded before due dates, and worked with customers to reach resolutions.
- Assisted HR with onboarding, offboarding, background checks, and other HR-related tasks as needed.
- Planned and executed office culture events, including booking hotels, ordering lunches, running errands, and maintaining a clean, organized environment for employees.
- Contributed to fostering a positive atmosphere that aligned with the company’s core values.
- Created Standard Operating Procedures (SOPs) for daily tasks to assist new hires in learning company processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Learning Ambassador/Packer
Amazon
04.2021 - 05.2022
- Trained up to 6 new employees, ensuring they received the information and guidance needed to perform their job confidently and effectively.
- Served as a key point of contact for new hires, providing guidance and support to ensure a smooth onboarding process and effective integration into the team.
- Followed proper packing protocols to ensure packages were shipped safely and on time.
- Oversaw conveyor belt operations, troubleshooting issues as needed to maintain workflow efficiency.
- Assisted with loss recovery efforts, repackaging items when necessary to minimize product loss.
Phlebotomist
LabCare Plus
08.2020 - 04.2021
- Skillful and precise in performing venipuncture and capillary punctures, ensuring accurate and safe blood collection.
- Collaborated with healthcare providers, patient support departments, and patient transportation to ensure smooth, high-quality service.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Managed inbound calls, scheduled appointments, and coordinated patient visits to optimize workflow and efficiency.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Skillfully performed COVID-19 pre-surgery tests, following proper protocols for specimen collection, handling, and processing.
Head Teacher
All About Children Daycare
01.2019 - 08.2020
- Responsible for the daily safety and well-being of 7-14 toddlers, ensuring a secure and nurturing environment.
- Planned a weekly schedule with engaging activities to promote learning and development.
- Built strong relationships with children and parents through effective communication and interpersonal skills.
- Followed state regulations to monitor and support the children’s developmental milestones.
- Maintained accurate records of supplies for each child, notifying parents when supplies were low.
- Created and implemented fun, educational lessons to support the children's mental, physical, and emotional growth.
Education
Certificate - Phlebotomist, Paramedical Examiner, Blood Lab
Larock Academy
Canton, OH01.2020
High School Diploma -
Claymont High School
Uhrichsville, OH05-2016
Skills
- Dispatch software
- Incident reporting
- Verbal and written communication
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Team collaboration
- Data entry
- Record keeping
Certification
Phlebotomy
Timeline
Dispatch Team Member
Perfect Power Wash
03.2024 - Current
Administrative Assistant
Perfect Power Wash
06.2022 - 12.2023
Learning Ambassador/Packer
Amazon
04.2021 - 05.2022
Phlebotomist
LabCare Plus
08.2020 - 04.2021
Head Teacher
All About Children Daycare
01.2019 - 08.2020
Phlebotomy
Certificate - Phlebotomist, Paramedical Examiner, Blood Lab
Larock Academy
High School Diploma -
Claymont High School
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