Mickayla Thompson
Akron,OH
Summary
Motivated and result driven financial service leader with more than 9 years of progressive experience in retail banking, sales leadership and customer relationship management. Proven ability to lead high performance teams, drive revenue growth, maintain branch regulatory, improve customer satisfaction and build lasting client relationships. Recognized for consistently exceeding performance while coaching teams to deliver the same results. Seeking an opportunity that will allow me to move my manager experience in the auto industry in combination with my vast knowledge from banking into a bank manager position.
Overview
9
9
years of professional experience
Work History
Sales Manager
Vandevere Chevrolet Buick Kia
Akron, OH
03.2023 - Current
- Lead and mentored a team of 7+ sales professionals creating a strong work ethic, high performance and family valued culture.
- Conduct one-on-one coaching sessions, performance evaluations, and and personalized sales training to maximize individual and team performance monthly.
- By stepping in to renegotiate uncommitted sales all sale team members achieved a personal closing ratio around or exceeding 40%.
- Held weekly Joe Verde trainings, for new and existing employees to refresh and update sale techniques.
- Lead by example on sales floor and assisted 6 sales professionals on promotions to finance manger and assistant sales manager positions.
- Trained over 30 new employees on compliance standards, customer engagement, and best sales practices.
- Daily follow-ups through Vinsolutions on sales professionals unsold leads discovering the reason for not purchasing and finding a solution to retain business and complete sale.
- Develop and execute sales strategies that consistently achieve or exceed monthly, quarterly and annual sales, gross profit and customer satisfaction objectives.
- 60-70% of of sales reps under my leadership held an average 9/10 GM customer satisfaction rating.
- Partner closely with sales and finance managers on optimizing front and back end profit that align with customer financial goals.
Universal Banker
PNC Bank
Akron, OH
12.2019 - 03.2023
- Earned promotion from Teller to Universal Banker after 6 months based on outstanding customer engagement that resulted in building their financial portfolio with PNC.
- Comprehensive knowledge of FDIC regulations, federal banking laws and compliance requirements, ensuring regulatory adherence and exceeding branch audits.
- Assisted our teller team with CTRs, money shipments, SARs, resolving customer disputes, offset cash drawers and business deposits/ maintenance.
- Facilitated customer transactions efficiently, ensuring compliance with banking policies and procedures.
- Enhanced customer relationships by providing tailored financial solutions and expert product knowledge.
- Trained and overseen the success of 8 tellers and 3 bankers by observational coaching, joining sales calls, and reviewing training dash boards.
- Opened and maintained credit card, HELOC/HELOAN, auto loans, CDs, IRA, money markets, trust accounts, DDA and savings accounts also partnered with our Financial Advisor on a wide range of investment accounts.
- Retained and expanded personal/business clients through daily, monthly and quarterly communications and meetings.
- Mentored junior staff on operational procedures, fostering a collaborative team environment.
- Analyzed clients' needs and recommending financial solutions to achieve their goals.
- Maintained an average customer surveys of 9/10 or higher.
Insurance Agent
Progressive
Cleveland, OH
06.2017 - 04.2019
- Developed customized insurance solutions to meet client needs and enhance satisfaction.
- Licensed and trained to sell in 32 states.
- Educated clients on policy details, claims processes, and coverage options to ensure informed decisions.
- Streamlined application processes by implementing digital tools and enhancing customer interaction workflows.
- Collaborated closely with management and team sharing plans to make Progressive CRM team run more efficient.
- Maintained a Top closer with a high customer survey rate monthly.
Education
High School Diploma -
Ellet High School
Akron05-2013
Skills
- Regulatory & Compliance Knowledge
- Strong Multi-tasking
- Customer Relationship Management
- Cross selling/ Upselling strategies
- Branch Operations
- Leadership and Coaching
- Team Bonding and Advancement
- Accountability
- Accuracy & Attention to Detail
- Identifying Opportunities
- Performance Management
- Salesforce (CRM), Teams and Microsoft applications
Accomplishments
- Earned the GM Mark of Excellence Award 2025 for outstanding Sales performance, customer satisfaction and personal achievement within the Chevrolet brand network.
- Consistently promoted to leader rolls within PNC and Vandevere by management for my hard work and positive outlook.
- PNC Market All-Star Awards in 2021 and 2022 for performance and client satisfaction.
Timeline
Sales Manager
Vandevere Chevrolet Buick Kia
03.2023 - Current
Universal Banker
PNC Bank
12.2019 - 03.2023
Insurance Agent
Progressive
06.2017 - 04.2019
High School Diploma -
Ellet High School