Mickeil Silvera
Tacoma,WA
Summary
Experienced automotive sales representative known for strong negotiation and relationship-building skills. Committed to delivering exceptional customer service and driving sales through effective collaboration and follow-up strategies.
I love people and their intricacies. Everyone has a story to tell and I approach every opportunity with an open mind and a willingness to listen, learn and collaborate to find a solution that works for both parties. My biggest strength is in building rapport. I believe that if I can make a friend, then I can make a sale!
Overview
11
11
years of professional experience
Work History
Automotive Sales Associate
Sunset Auto Family
Tacoma, WA
02.2024 - Current
- Assisted customers in selecting vehicles based on individual needs and preferences.
- Demonstrated vehicle features and benefits to enhance customer understanding and satisfaction.
- Collaborated with team members to optimize showroom presentation and inventory management.
- Processed sales transactions efficiently, ensuring accurate documentation and compliance with policies.
- Developed product knowledge through ongoing training to provide informed recommendations to clients.
- Conducted follow-up calls with customers to ensure satisfaction post-purchase and encourage referrals.
- Built strong customer relationships through attentive listening, understanding their needs, and providing tailored recommendations.
- Mentored new sales associates by sharing best practices and offering guidance on how to effectively connect with customers for successful outcomes.
- Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution.
- Increased dealership sales by proactively engaging with potential customers and showcasing vehicle features.
- Negotiated trade-in values fairly while balancing customer satisfaction with dealership profitability objectives.
- Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way.
Automotive Sales Representative
Kia of Puyallup
Puyallup, WA
05.2022 - 02.2024
- Built strong customer relationships to enhance sales and repeat business.
- Conducted product demonstrations and test drives to highlight vehicle features and benefits.
- Advised clients on financing options and warranty plans tailored to their needs.
- Collaborated with sales team to achieve monthly targets and improve overall performance.
Automotive Sales Representative
Tacoma Dodge Chrysler Jeep Ram
Tacoma, WA
05.2020 - 05.2022
- Streamlined inventory management processes for optimal vehicle presentation on the showroom floor.
- Trained new hires on sales techniques, product knowledge, and customer service standards.
- Resolved customer inquiries and complaints efficiently to maintain high satisfaction levels.
- Analyzed market trends to identify opportunities for expanding customer base and increasing sales effectiveness.
Automotive Sales Representative
Honda Of Sumner
Tacoma, WA
08.2018 - 05.2020
- Streamlined inventory management processes by implementing a color-coded system for tracking available stock efficiently.
- Attended trade shows and networking events, representing the dealership professionally while expanding industry connections.
- Maintained up-to-date knowledge on warranty policies, offering comprehensive support to clients post-purchase when required.
- Established rapport with clients through active listening and genuine interest in their needs, ultimately guiding them towards the most suitable vehicle choice.
Banquet Captain
Seattle Tennis Club
Seattle Wa
08.2015 - 08.2018
- Led banquet operations, ensuring seamless service delivery and high guest satisfaction.
- Supervised team members, providing training and support to enhance performance and efficiency.
- Collaborated with kitchen staff to coordinate food presentation and service timing for events.
- Developed event timelines, managing logistics to optimize workflow during banquets.
- Resolved guest concerns promptly, maintaining positive relationships and enhancing overall experience.
- Conducted post-event evaluations, identifying areas for improvement in service execution and planning.
Education
No Degree - Associates in Arts And Sciences
Ohio University
Athens, Ohio, OH06-2015
Graphic Design Certificate - Graphic And Digital Design
Walla Walla Community College
Walla Walla, WA02-2014
Skills
- Goal oriented
- Strong negotiation
- Sales presentations
- Sales strategies
- Building rapport
- Cold calling
- Prospecting clients
- Sales pipeline management
- CRM software
- Closing deals
- Vehicle delivery coordination
- Customer service
- Friendly and enthusiastic
- Negotiations strength
- Team collaboration
- Verbal and written communication
- Relationship building
- Sales conversion
- Goal setting
- Appointment scheduling
- Follow-up skills
- Sales and marketing
- Email and telephone etiquette
- Professional demeanor
- Price negotiation
Accomplishments
Top sales representative of the year at Kia of Puyallup for 2024