Mickel Kesha
Des Plaines,IL
Summary
Seeking full-time employment. Show my ability to serve clients in a positive and professional manner. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.
Overview
2
2
years of professional experience
Work History
Universal Banker
BankFinancial
10.2022 - 07.2023
- Opened checking, savings, money market and certificates of deposit accounts and ordered checks, and debit cards and furnished online banking details to facilitate new transactions.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Cashed checks, accepted deposits and withdrawals within assigned limits and calculated daily transactions using computers, calculators or adding machines.
Transportation Associate
Swift International Transportation
04.2022 - 09.2022
- Coordinated schedules and communicated changes to customers.
- Worked with service providers to resolve issues and correct delays.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
- Planned and oversaw third-party shipments, managing stakeholder relationships and contracted rates.
Customer Sales Representative
Nordstrom Rack
11.2021 - 04.2022
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies, and methods for obtaining desired results from company offerings.
- Performed sales duties by engaging with customers and sharing product knowledge.
- Cultivated and strengthened account relationships to achieve and exceed company targets.
Education
Master of Arts -
Oakton Community College
Des Plaines, IL05.2024
High School Diploma -
Maine East High School
Park Ridge, IL05.2018
Skills
- Results-oriented
- Team player
- Process optimization
- Customer Retention
- Data Entry
- POS Systems
- Consumer Banking
- Analytical Thinking
- Problem Solving
- Account Audits
- Cash Handling
Languages
Arabic
Limited Working
Assyrian
Native or Bilingual
Timeline
Universal Banker
BankFinancial
10.2022 - 07.2023
Transportation Associate
Swift International Transportation
04.2022 - 09.2022
Customer Sales Representative
Nordstrom Rack
11.2021 - 04.2022
Master of Arts -
Oakton Community College
High School Diploma -
Maine East High School
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