Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mickel Walker-Patterson

leesburg

Summary

Detail-oriented customer service representative with a background in quality assurance and customer relationship management. Known for strong critical thinking and active listening skills, ready to enhance customer satisfaction and operational efficiency.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

U-Haul Moving & Storage of Eustis
01.2025 - Current
  • Assisted customers with inquiries regarding rental services and storage options.
  • Processed reservations and transactions efficiently using proprietary software systems.
  • Resolved customer complaints by providing effective solutions and follow-up support.
  • Maintained accurate records of customer interactions and transactions for quality assurance.

Housekeeper

U-Haul Moving & Storage of Eustis
10.2024 - 01.2025
  • Maintained cleanliness and organization of storage units to enhance customer satisfaction.
  • Operated cleaning equipment, ensuring safe and effective usage for facility upkeep.
  • Implemented efficient cleaning schedules to optimize workflow and reduce downtime.
  • Assisted in inventory management by keeping track of cleaning supplies and materials.

Education

Associate in Engineering Technology - Engineering

Lake-Sumter State College
Leesburg, FL
06-2027

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Quality control
  • Customer satisfaction measurement
  • Customer relationship management (CRM)

Timeline

Customer Service Representative

U-Haul Moving & Storage of Eustis
01.2025 - Current

Housekeeper

U-Haul Moving & Storage of Eustis
10.2024 - 01.2025

Associate in Engineering Technology - Engineering

Lake-Sumter State College