Mickel "Mickey" Ross
Alexander,ND
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level line locating position. Ready to help achieve company goals.
Overview
15
15
years of professional experience
Work History
Cashier
Patriot Fuels
09.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy level.
- Restocked and organized merchandise.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Lift up to 70 pounds at once.
Stay At Home Parent
Mother Of Two Children
05.2014 - 09.2023
- Prepared healthy, age-appropriate snacks and meals.
- Performed housekeeping and cleaning duties.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assigned appropriate chores and praise targeted behaviors to encourage development of self-control, self- confidence, and responsibility.
Underground Utility Locator
KJ Services LLC
09.2011 - 05.2014
- Photographed utility sites and marked lines with paint and flags for identification by excavating personnel.
- Worked outdoors in harsh conditions to complete utilities location requirements within expected timeframes.
- Reviewed and maintained maps and blueprints of utilities located.
- Actively responded to emergency situations pertaining to illegal digging and excavation accidents.
- Identified the differences between water, salt water, gas, fibrotic cable, oil and electric lines.
- Covered Richland, McKenzie and Dunn Counties.
- Managed over 30 calls from contractors per day.
Customer Service Representative
Gate City Bank
01.2009 - 08.2011
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Associate of Science - General Studies
Williston State College
Williston, ND05.2009
High School Diploma -
Alexander Public School
Alexander, ND05.2004
Skills
- Drawer Balancing
- ID Verification
- Paperwork Processing
- Decision Making Abilities
- Continuous Learning Attitude
- Public Utility Knowledge
- Customer Service Orientation
- Typing and basic computer knowledge
- Attention to detail
Timeline
Cashier
Patriot Fuels
09.2023 - Current
Stay At Home Parent
Mother Of Two Children
05.2014 - 09.2023
Underground Utility Locator
KJ Services LLC
09.2011 - 05.2014
Customer Service Representative
Gate City Bank
01.2009 - 08.2011
Associate of Science - General Studies
Williston State College
High School Diploma -
Alexander Public School