Mickey Curtis
Unity House
Binghamton,NY
12
years of professional experience
Dedicated Direct Support Professional with a proven track record at Unity House, enhancing client independence through compassionate caregiving and effective behavioral management. Skilled in crisis management and progress documentation, I consistently foster positive environments that promote personal dignity and well-being achieving significant improvements in client satisfaction and care outcomes. Several years of experience in fast food settings with trustworthy, reliable customer service experience. Willing to learn and adapt to any schedule.
Work History
Direct Support Professional
8 Months- Supported individuals with daily living activities, promoting independence and personal dignity.
- Assisted with medication reminders, ensuring compliance with care plans and agency protocols.
- Documented behavioral observations, incidents, and service notes accurately for ongoing support coordination.
- Provided transportation to appointments, community outings, and essential activities.
Direct Support Professional
5 Months- Implemented individualized support plans while reinforcing goals, routines, and positive behaviors.
- Communicated effectively with team members, families, and supervisors to maintain consistent care.
- Adapted support strategies to meet changing needs and maintain stable, respectful environments.
- Maintained clean, safe, and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Crew Member
2 Years 10 Months- Operated cash register, processed payments, and balanced transactions during busy service periods.
- Assembled sandwiches, fries, and beverages according to Wendy's quality and food safety standards.
- Greeted customers and took accurate drive-thru, counter, and mobile orders with prompt service.
- Restocked ingredients, condiments, and supplies to maintain steady front-line and kitchen workflow.
- Cleaned dining, kitchen, and service areas to support sanitation and inspection readiness.
- Followed food handling procedures, temperature checks, and cross-contamination prevention guidelines.
- Supported team members during rush periods by preparing items and resolving order issues quickly.
- Monitored product freshness and rotated stock to reduce waste and maintain menu consistency.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
1 Year 1 Month- Prepared menu items following Wendy's quality, safety, and food-handling standards.
- Took customer orders accurately at register and drive-thru.
- Processed payments and balanced cash drawer during shifts.
- Maintained clean dining, kitchen, and service areas throughout service.
- Restocked supplies, ingredients, and packaging to support smooth operations.
- Followed opening and closing procedures for equipment and workstations.
- Assisted team members with fast-paced order fulfillment and guest service.
- Adapted quickly to changing priorities during peak meal periods.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
Crew Member
9 Months- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Operated cash register to ring up final bill and process various forms of payment.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Stocked shelves to organize aisles in assigned department.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
- Contributed to increased sales by upselling menu items and promoting special offers.
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Strengthened workplace safety by promptly identifying potential hazards and taking corrective action.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Supported inventory management efforts by accurately tracking stock levels and reporting low supplies to supervisors.
- Enhanced team efficiency by consistently preparing workstations before peak hours.
- Boosted repeat customer rates by providing friendly and engaging service.
- Improved order accuracy by closely following preparation guidelines and double-checking orders before serving.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Contributed to achieving and maintaining high scores on health inspections by diligently following all health and safety guidelines.
- Fostered positive team environment by assisting coworkers during rush periods.
Production Worker
3 Months- Monitored machine performance and reported equipment issues to maintain uptime.
- Packaged, labeled, and prepared products for shipment according to work orders.
- Read production schedules and work instructions to complete tasks accurately.
- Maintained clean work areas and organized materials to support safe operations.
- Assisted team members with changeovers, line setup, and daily production needs.
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected finished products for quality, defects, and specification compliance.
- Loaded, unloaded, and moved materials to support continuous production flow.
Laborer
4 Months- Carried materials, tools, and supplies to support maintenance and repair work.
- Performed basic groundskeeping duties to maintain safe, orderly exterior areas.
- Assisted with property maintenance tasks, including debris removal, trash disposal, and site cleanup.
- Supported maintenance staff with moving furniture, equipment, and building materials.
- Cleaned work areas and common spaces to uphold safety and sanitation standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Moved and cleared debris from work sites to dispose of in designated areas.
Laborer
1 Month- Completed routine inspections to identify hazards, damages, and needed repairs.
- Followed safety procedures while handling tools, materials, and facility support tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
- Mitigated potential hazards with thorough site cleanup efforts at the end of each workday.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials and equipment onto and off construction sites.
Direct Support Professional
3 MonthsGeneral Production Worker
3 Years 5 Months- Sorted, prepared, and processed production materials for accurate workflow completion.
- Operated scanning and imaging equipment to digitize documents efficiently.
- Indexed records and verified data accuracy against source documents.
- Reviewed output for quality, completeness, and compliance with processing standards.
- Followed handling procedures to maintain confidentiality and prevent document errors.
- Maintained clean, organized workstations to support steady production flow.
- Assembled, batched, and organized incoming materials for downstream production tasks.
- Adapted quickly to changing assignments and supported team workload priorities.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Used hand trucks and forklifts to load, unload, and transport items.
- Maintained a clean work environment, ensuring compliance with both company standards and regulatory requirements.
- Enhanced team productivity by collaborating with coworkers to achieve daily goals and meet deadlines.
- Boosted workplace safety through adherence to company policies and procedures, resulting in a decrease in accidents.
- Streamlined assembly processes for increased efficiency, utilizing various tools and machinery as required.
- Assisted in training new employees, sharing expertise on best practices for optimal performance within the production environment.
- Improved product quality by conducting regular inspections and addressing any issues promptly.
- Assembled products according to changing daily work orders and specific customer needs.
Education
Associate of Science - Sports Management
GED
Skills
Time management
First aid and safety
Behavior redirection
Client support
Compassionate caregiving
Behavioral management
Decision-making support
Housekeeping tasks
Direct patient care
Appointment scheduling
Disability awareness
Goal setting
Team collaboration
Social skills development
Crisis management
Progress documentation
Safety monitoring
Nutrition
Care delivery
Daily living support
Behavioral support
First aid and CPR
Emotional intelligence
Hygiene assistance
Personal care assistance
Timeline
Direct Support Professional
Unity House
02.2026 - CurrentRead More
Direct Support Professional
EPI
09.2025 - 02.2026Read More
Crew Member
Wendys Restaurant
02.2023 - 12.2025Read More
Crew Member
McDonald's Restaurant
04.2022 - 01.2023Read More
Crew Member
Taco Bell Restaurant
01.2022 - 02.2023Read More
Production Worker
Atkore
01.2022 - 04.2022Read More
Laborer
Metro Interfaith Housing Management
09.2021 - 01.2022Read More
Laborer
Binghamton University
09.2020 - 10.2020Read More
Direct Support Professional
Broome Developmental Center
01.2019 - 04.2019Read More
General Production Worker
Source HOV Services
04.2015 - 09.2018Read More
SUNY Broome Community College
Associate of Science from Sports Management
Read More
Broome Workforce
GED
Read More