MICKEY LILLY

Worked flexible schedule and extra shifts to meet business needs.

• Assisted customers with finding products, providing them with a positive shopping experience.
• Built rapport with clientele by engaging in friendly conversation while processing transactions.
• Balanced multiple priorities simultaneously, attending to customer needs while maintaining an efficient workflow at the front end of the store.
• Learned duties for various positions and provided backup at key times.

• Proactively manages return requests via multiple applications
• Collaborates with carriers, suppliers and operation teams to identify and initiate returns, and reduce return related escalations
• Communicates with merchandising and member services to troubleshoot as needed
• Collect and analyze data to identify trends and enhancement solutions
• Identified areas where training was needed on team
• Designed and delivered training on processes, procedures and using tools effectively resulting in increased individual and team performance
• Created and implemented Google Docs file sharing process to streamline communication with vendors regarding product return updates and changes
• Designed and implement updates to Order Management System (OMS) software to prevent duplicate entries, entries outside of policy, and automating bulk updates resulting in saving hundreds of thousands of dollars in lost credit from vendors and hundreds of hours of manpower
• Created and implemented new processes resulting in improved productivity allowing consistent headcount through growth in returns of 400% over two years
• Collaborated with management and IT on large automation project which will allow shared vendor site (CommerceHub) and OMS to transfer information which will result in reduced data entry errors, realtime data access to better serve members, and eliminating many hours of data entry each day.

• Proactively manages return requests via multiple applications
• Collaborates with carriers, suppliers and operation teams to identify and initiate returns, and reduce return related escalations
• Communicates with merchandising and member services to troubleshoot as needed
• Collect and analyze data to identify trends and enhancement solutions.