Mickey Mai
Pflugerville,TX
Summary
Experienced professional setting with 4 years of experience excelling in a dynamic environment at Phil’s Philly Grill. Skilled in strategic upselling, maintaining cleanliness standards, and fostering a cohesive team through bilingual communication and leadership. Expert in customer service and problem-solving, consistently contributing to high customer satisfaction and the restaurant’s success.
Overview
4
4
years of professional experience
Work History
Restaurant Assistant
Phil’s Philly Grill
05.2020 - Current
- Trained new employees in operational procedures and modeled duties for front and back house positions.
- Increased sales by regularly promoting specials and upselling menu items to guests.
- Ensured smooth restaurant functions with effective team communication and coordination among staff members.
- Maintained high standards of cleanliness, consistently passing health inspections with top scores.
- Performed regular maintenance tasks on equipment to ensure optimal functionality during busy periods.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Addressed customer complaints and inquiries to verify satisfaction.
- Used two languages to communicate to customers: English and Vietnamese
Education
Associates In Marketing - Marketing
Austin Community College
Austin, TXSkills
- Team player attitude
- Sales experience
- Foreign language skills
- Customer Service
- Team Leadership
- Problem-Solving
- Safety awareness
- Quality Control
- Time Management
- Attention to Detail
- Clear Communication
- Decision-Making
Languages
Vietnamese
Limited Working
English
Native or Bilingual
Timeline
Restaurant Assistant
Phil’s Philly Grill
05.2020 - Current
Associates In Marketing - Marketing
Austin Community College