MELISSA KEELER
Great Bend,KS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Associate II
Genpact
Great Bend, KS
06.2024 - 04.2025
- Handled all inquiries from participants concerning account balances, distributions, loans.
- Provided ongoing customer service to clients regarding their 401K accounts.
- Reviewed requests for hardship withdrawals or loan repayments in accordance with IRS guidelines.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service Associate II
FIS
Great Bend, KS
05.2017 - 06.2024
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in onboarding and training new team members to enhance service delivery.
- Handled all inquiries from participants concerning account balances, distributions and loans.
- Provided ongoing customer service to clients regarding their 401K accounts.
- Reviewed request for hardships withdrawals and loan repayments in accordance with IRS guidelines.
- Indexed in coming mail to appropriate departments.
- Managed time effectively to ensure task were completed on schedule and deadlines were met.
Distributions Senior
CPI/Cuna Mutual
Great Bend, KS
08.2002 - 05.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate of Applied Science - Early Childhood Education
Barton Community College
Great Bend, KS05.1986
Skills
- Customer service
- 401K administration
- Remote office availability
- Information gathering
- Policies and procedures adherence
- Multitasking
- Team collaboration
- Quality assurance
- Account updating
- Computer skills
- Data entry
- Microsoft office
Certification
- CODE OF CONDUCT GENPACT 2024
- 2024 ETHICS & COMPLIANCE AWARENESS
- 2024 CORPORATE SECURITY AWARENESS
- ANTI-BRIBER. CORRUPTIN CERT 2024
Timeline
Customer Service Associate II
Genpact
06.2024 - 04.2025
Customer Service Associate II
FIS
05.2017 - 06.2024
Distributions Senior
CPI/Cuna Mutual
08.2002 - 05.2017
Associate of Applied Science - Early Childhood Education
Barton Community College