Tanya Cordova
Pomona,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
12
years of professional experience
Work History
Customer Service Associate II
Golden State Water Company
08.2011 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to management.
- Addressed and resolved customer complaints and answered subsequent customer service questions.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
- Prepare and process new customer applications and renewals for variety of programs that may include but not limited to Customer Assistance Program (CAP), hydrants, meters, new service, backflow compliance,and fire flow tests.
- Prepared work order requests for new service, outages and maintenance actions.
- Prepared and processed service forms to start and stop utility services.
- Dispatch services and trouble calls in a timely manner to field personnel.
- Mentor newly hired staff and provide knowledge of the job duties.
Education
High School Diploma -
Valley View High School
Moreno Valley, CA06.1997
Skills
- Guest Satisfaction
- Customer Complaint Resolution
- Complex Problem-Solving
- Prioritizing Calls
- Field Operations Support
- Billing Adjustments and Refunds
- Invoice Preparation and Processing
- Call Volume and Quality Metrics
- Customer Service
- Speaking Clearly
- Problem Resolution
- Customer Account Management
- Administrative and Office Support
Timeline
Customer Service Associate II
Golden State Water Company
08.2011 - Current
High School Diploma -
Valley View High School
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