Micola Edwards

• Selected as one of the first Outbound Operations Managers for Target’s first-of-its-kind Receive Center, helping establish operational standards, develop new processes, and lead teams in a high-volume start-up environment.
• Monitor productivity, delivery, quality, and safety metrics; adjusting staffing or process flow based on performance deviations
• Investigates misses including rollover freight flow, late departures, and high reject/recirculation rates; creating countermeasures to improve operational flow
• Address performance, attendance, work-area adherence, safety, and quality concerns through timely documentation and follow-up actions
• Analyze performance data and operational trends to identify opportunities and implement continuous improvement strategies.

• Directed peak-season operations processing 50,000+ packages, optimizing package execution through strategic staffing and real-time workflow adjustments
• Established operations team by defining expectations, enhancing accountability, and fostering trust, leading to 90% improvement in reliability
• Collaborated with executive leadership to create strategic plans focused on long-term organizational growth

• Partnered with operations and senior leadership to enhance HR functions for hourly and salaried employees, focusing on employee relations, performance management, workforce planning, and policy compliance.

• Analyzed turnover, engagement, attendance, and performance trends and provided workforce insights to leadership to support decision-making.

• Conducted employee check-ins and floor engagement to strengthen communication, identify workplace concerns, and enhance employee experience.

Supported onboarding and performance processes, payroll administration, and ensured HR compliance.

• Supported HR operations for 1,000+ team member distribution center by managing recruitment, onboarding, attendance, employee relations, payroll, and policy compliance to ensure smooth HR function.
• Facilitated new-hire orientation and training on organizational policies, workplace expectations, safety requirements, and operational procedures to enhance employee readiness and integration.
• Conducted investigations and addressed employee concerns while upholding confidentiality and applying company policies consistently
• Conducted investigations into employee concerns, maintaining confidentiality and consistently applying company policies to resolve issues effectively.
• Achieved Target’s Care, Grow, Win Award for two consecutive years, recognizing leadership and team development efforts.

• Led the onboarding of 25 new hires as the first Lead Warehouse Worker, which improved team-member retention through structured training, coaching, and engagement.
• Supervised daily operations to uphold safety protocols and streamline workflow management
• Liaised between team members and management to communicate operational priorities, address employee concerns, and cultivate a positive work environment.