Micole Britt
Memphis,TN
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
12
12
years of professional experience
Work History
Clerical Support III
Memphis Light, Gas, and Water
Memphis , Tn
04.2024 - Current
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Processed incoming invoices for accuracy and compliance with company policies.
- Verified payment terms and vendor information to ensure timely processing.
- Collaborated with accounting team to resolve discrepancies in invoice records.
- Managed electronic filing system for easy retrieval of invoice documents.
- Maintained accurate records of processed invoices in financial software systems.
- Trained new staff on invoice processing procedures and best practices.
- Processed invoices in accordance to established procedures.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Resolved discrepancies between purchase orders and invoices.
- Maintained accurate records of all invoice transactions.
Assistant Manager (Rehire)
Little Caesars Pizza
Memphis, Tennessee
01.2025 - 01.2026
- Trained new team members on company policies and procedures.
- Coordinated inventory management and supply orders for efficient service.
- Oversaw cash handling procedures during shifts for accuracy.
- Resolved customer complaints with effective communication and problem-solving skills.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Transportation Coordinator
Healthlink International
Memphis, TN
05.2022 - 04.2024
- Maintaining client contact being the first point of contact for the client regarding orders
- Maintaining contact with clients
- (proactively) exchanging operational information with the customer and relevant internal parties
- Be attentive to client questions, wants and needs that come in via telephone, tickets and email and stimulate the operational relationship
- Receiving and monitoring the handling of complaints
- Giving feedback to the customer regarding complaints, if necessary in consultation with the supervisor
- Processing orders and data
- Taking orders, allocating stock to orders and administrative handling in the Warehouse Management System
- Releasing orders in the Warehouse Management System (WMS) for warehouse locations
- Scheduling of rush, express and road transports in the Transport Management System
- Taking rush and WCOC (Will Call) orders, allocating orders and following up on flow of goods
- Monitoring qualitative and quantitative progress using the WMS system and adjusting priorities and planning in consultation with the supervisor
- Managed administration
- Checking, entering and updating customer data using the information system
- Recording (settled) questions, complaints and customer agreements in the information system
- Compliance with legal and company obligations and procedures
Personal Banker
Regions Bank
Memphis, Tn
03.2019 - 04.2022
- Establish rapport with new clients to increase satisfaction and loyalty in a call center environment.
- Promoted all financial products by maintaining excellent service offering knowledge.
- Create and/or close accounts and services.
- RAMS and Mainframe database experience
- Educated customers on digital banking tools and features for enhanced access.
- Collaborated with team members to resolve customer inquiries and issues promptly.
Call Center Customer Service Representative
IQuor
Memphis, Tn
04.2016 - 01.2019
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met all customer call guidelines including service levels, handle time, and productivity.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty by locating merchandise and promoting key items.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Manager
Little Caesars Pizza
Memphis, Tennessee
02.2014 - 03.2016
- Trained new team members on company policies and procedures.
- Coordinated inventory management and supply orders for efficient service.
- Oversaw cash handling procedures during shifts for accuracy.
- Resolved customer complaints with effective communication and problem-solving skills.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Education
Bachelor of Nursing - Nursing
Harding University
Searcy, ARSkills
- Customer complaint resolution
- Call center operations
- Staff management
- Recruiting and interviewing
- Financial product knowledge
- Cash handling
- Critical thinking
- Documentation and reporting
- Organization skills
- Communication proficiency
- Invoice verification
- Active listening
- Data entry
- Meeting deadlines
- Invoice processing
- Customer relationship management
- Record keeping
- Team collaboration
- Problem solving
- Time management
- Microsoft Office proficiency
- Typing speed 60 WPM
- Customer support
References
Available upon request
Timeline
Assistant Manager (Rehire)
Little Caesars Pizza
01.2025 - 01.2026
Clerical Support III
Memphis Light, Gas, and Water
04.2024 - Current
Transportation Coordinator
Healthlink International
05.2022 - 04.2024
Personal Banker
Regions Bank
03.2019 - 04.2022
Call Center Customer Service Representative
IQuor
04.2016 - 01.2019
Assistant Manager
Little Caesars Pizza
02.2014 - 03.2016
Bachelor of Nursing - Nursing
Harding University