Miczzy Manriquez
Atlanta,GA
Summary
Accomplished General Manager with a proven track record at TitleMax, enhancing sales, profitability, and customer loyalty through effective leadership, operations management, and relationship building. Skilled in resolving complex issues, fostering team unity, and maintaining high client satisfaction. Demonstrates exceptional verbal communication and team-building abilities, ensuring long-term success and employee engagement.
Overview
3
3
years of professional experience
Work History
General Manager
TitleMax
Norcross, GA
09.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Manager
AT&T
Atlanta, GA
06.2021 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Education
Bachelor Of Health Science - Dental Hygiene
Georgia State University
Atlanta, GA05.2026
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Customer Relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
TitleMax
09.2023 - Current
Manager
AT&T
06.2021 - 09.2023
Bachelor Of Health Science - Dental Hygiene
Georgia State University