Midaeja Walker
Summary
Experienced front-end manager with strength in retail management, cash handling, and team leadership. Skilled in register operations, customer issue resolution, and service desk support.
Overview
6
6
years of professional experience
Work History
Front End Manager
Menards Home Improvement
Chicago, Illinois
2021.04 - Current
- Supervised Menards front-end registers and customer service desk operations
- Trained cashiers on store policies, returns, and checkout procedures
- Scheduled front-end associates for cashier, service desk, and bagging coverage
- Resolved customer complaints at Menards front end with clear communication
- Monitored cash handling, drawer counts, and register compliance
- Coordinated returns, exchanges, and merchandise refunds at service desk
- Directed line flow and assisted guests during busy checkout periods
- Evaluated financial reports and trend forecasts.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
Disney II Magnet High School
Chicago IL2021-06
Skills
- Retail management
- Register operations
- Cash handling
- Cash register balancing
- Return management
- Customer service
- Incident reporting
- Problem solving
- Team leadership
- Attention to detail
- Clear communication
- Conflict resolution
Timeline
Front End Manager
Menards Home Improvement
2021.04 - Current
High School Diploma -
Disney II Magnet High School