Midori Hayashi
Summary
Experienced HGV Master Sales Executive with a 15-year track record of delivering exceptional customer service and driving revenue growth. Proven ability to build strong client relationships, surpass expectations, and provide tailored solutions. Excellent communication skills, with the ability to effectively convey complex information and build rapport with diverse stakeholders. Committed to achieving outstanding results and passionate about delivering exceptional service for clients and contributing to organizational success.
Overview
36
36
years of professional experience
1
1
Certification
Work History
OFFICE ASSISTANT
State of Hawaii Department of the Attorney General
03.2024 - Current
- Type correspondence and transmittal memorandums, envelopes, file labels, tabs for documents to be filed in Court
- Receive, screen and properly route incoming calls to staff or other appropriate parties
- Provide information as appropriate on non-legal questions or matters
- Reproduce and assemble multiple-page documents, such as material to be used as exhibits in court proceedings
- Keep accurate records of attorney's billing hours on computer; print monthly reports for attorneys
- Make and coordinate travel and ground transportation for attorneys
- Assist in maintaining accurate and current case files
- Open and close case files; locate files, documents, correspondence, information, etc., as needed by attorneys
MASTER SALES EXECUTIVE IN-HOUSE INTERNATIONAL
Hilton Grand Vacations
04.2009 - 01.2024
- Responsible for presenting the Hilton Grand Vacations ownership products to existing owners and potential owners to generate maximum net sales volume while maintaining a professional and ethical representation of the company
- Liaise with Quality Assurance Managers to resolve guest related issues as they arise
- Resolved customer complaints in a timely manner while providing excellent customer service
- Created and maintained relationships with clients to ensure satisfaction with products and services
- Built multiple customer relationships and cultivated long-term partnerships
- Used negotiation and persuasion skills to influence decision-makers
- Prepared sales slips and sales contracts
- Estimated quantity and cost of merchandise required to complete customers' projects
- Estimated and quoted trade-in allowances
GUEST RELATIONS CORDINATOR AND TELEMARKETING
Marriott Vacation Club
03.2008 - 03.2009
- Conduct outbound call to Japanese customer to sell "Vacation Preview Package"
- Arranged for interpreters and translators when patrons required such services
- Performed office duties on temporary basis when needed
- Consistently exceeded weekly and monthly sales goals
- Conducted outbound calls on a daily basis in order to reach predetermined goals
- Created positive relationships with customers through active listening and problem solving skills
MARKETING ASSISTANT
Hilton Grand Vacations
03.2007 - 02.2008
- Follow up with customers who have purchased a vacation preview package
- Make pre-arrival calls, send informational emails, and answer questions
- Create internal and external documents, using Microsoft Word, Excel, and PowerPoint
- Provided administrative support to management staff, demonstrating excellent communication and interpersonal skills
- Provided customer service by answering questions about products or services, processing orders and handling complaints
- Prepared reports on promotional activities and campaigns
MARKETING ASSISTANT
United States Air Force Base - Yokota AB NF-02
03.2003 - 01.2005
- General preparation and coordination of military events
- Assist in editing, photography and distribution Yokota Air Base "Horizons Magazine"
- Interpretation for Japanese Community events
- General administration work such as filing documents, answering phones scheduling appointments
- Undertook administrative tasks, driving functionality and helping coordinate department activities
- Managed relationships with vendors to ensure timely delivery of materials needed for promotional activities
- Managed event logistics and operations.
EXECUTIVE SECRETARY TO THE VICE PRESIDENT
Oracle Japan
04.1997 - 03.2001
- Provided administrative support such as filing documents, answering phones, scheduling appointments and managing databases
- Coordinated communication between the executive office, staff members, clients and vendors to ensure timely completion of projects
- Organized, scheduled and confirmed board meetings and conferences
- Maintained confidentiality of all documents related to the executive office
- Developed and maintained executive calendar, coordinated travel arrangements and managed expense reports
- Ordered office supplies to maintain stock, keeping records of all purchasing receipts
- Greeted visitors in a professional manner while providing them with necessary assistance during their stay
- Created and compiled presentations for internal and external meetings utilizing PowerPoint, Excel, Word and other software applications
- Composed letters for executives using Microsoft Office programs such as Word or Outlook
OVERSEAS PURCHASING
Johnson & Johnson Medical
04.1995 - 03.1997
- Ensured all required paperwork was completed accurately and on time prior to releasing shipments from customs clearance
- Worked closely with internal teams such as sales, customer service, logistics, warehousing and accounting
- Resolved any claims arising from damaged or missing items promptly and efficiently
- Analyzed shipment documents for accuracy and completeness, resolving discrepancies as needed
SECRETARY FOR PROFESSOR
Nihon University school of Medicine
04.1991 - 02.1994
- Provided administrative support to executive team with excellent attention to detail
- Scanned documents into electronic format for storage in databases or other applications
- Created manual and electronic document files and records, providing up-to-date information or historical reference
- Processed incoming mail on a daily basis; distributed accordingly or responded as appropriate
- Preparation of classes for med students
- Composed professional correspondence such as letters, memos, emails
- Drafted, proofread, and edited confidential correspondence and documents
Secretary for Medical Office
National Cancer Center Hospital
04.1989 - 03.1991
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Education
HI REAL ESTATE SALESPERSON LICENCE - REAL ESTATE
Vitousek Real Estate School
Honolulu, HI03.2009
CERTIFICATION IN ENGLISH -
PLI Vancouver
08.1987
HIGH SCHOOL DIPLOMA -
Tokyo Third Tokyo Metropolitan Commercial High School
01.1985
Skills
- Goal-Oriented
- Relationship Building
- Multi-tasking strength
- Listening Skills
- Problem-solving skills
- Excellent people skills
- Problem-Solving
Accomplishments
Achieved 20 million sales -2018
Certification
- HI Real Estate License RS-72021
- The Official Business Skill Test in Bookkeeping grade 3
- HI Drivers License
Languages
English
Professional Working
Timeline
OFFICE ASSISTANT
State of Hawaii Department of the Attorney General
03.2024 - Current
MASTER SALES EXECUTIVE IN-HOUSE INTERNATIONAL
Hilton Grand Vacations
04.2009 - 01.2024
GUEST RELATIONS CORDINATOR AND TELEMARKETING
Marriott Vacation Club
03.2008 - 03.2009
MARKETING ASSISTANT
Hilton Grand Vacations
03.2007 - 02.2008
MARKETING ASSISTANT
United States Air Force Base - Yokota AB NF-02
03.2003 - 01.2005
EXECUTIVE SECRETARY TO THE VICE PRESIDENT
Oracle Japan
04.1997 - 03.2001
OVERSEAS PURCHASING
Johnson & Johnson Medical
04.1995 - 03.1997
SECRETARY FOR PROFESSOR
Nihon University school of Medicine
04.1991 - 02.1994
Secretary for Medical Office
National Cancer Center Hospital
04.1989 - 03.1991
CERTIFICATION IN ENGLISH -
PLI Vancouver
HIGH SCHOOL DIPLOMA -
Tokyo Third Tokyo Metropolitan Commercial High School
- HI Real Estate License RS-72021
- The Official Business Skill Test in Bookkeeping grade 3
- HI Drivers License
HI REAL ESTATE SALESPERSON LICENCE - REAL ESTATE
Vitousek Real Estate School
Similar Profiles
Taylor LagadonTaylor Lagadon
Office Assistant IV at State Of Hawaii Dep. Of The Attorney GeneralOffice Assistant IV at State Of Hawaii Dep. Of The Attorney General
METOYER LOHIA, LLBMETOYER LOHIA, LLB
Legal Officer at Office of the State Solicitor- Department of Justice and Attorney GeneralLegal Officer at Office of the State Solicitor- Department of Justice and Attorney General
Jessica SteijnJessica Steijn
Residential Manager at Department of Attorney-General and JusticeResidential Manager at Department of Attorney-General and Justice