Midory Liu
Miami,FL
Summary
Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach. Proficient in [Software].
Overview
22
22
years of professional experience
Work History
Patient Service Representative
Community Medical Group
11.2021 - 10.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Picking Associate
Loehmann's
02.2002 - 11.2016
- Developed strong knowledge of various products within the facility, enabling quick identification when fulfilling orders.
- Demonstrated flexibility by adapting to changing workload demands while maintaining accuracy and speed.
- Consistently met or exceeded daily picking quotas, contributing to the timely delivery of customer orders.
- Enhanced picking efficiency by implementing systematic organization and labeling of warehouse items.
Education
GED -
Robert Morgan Educational Center And Technical College
Miami, FL03.2024
Skills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Appointment Scheduling
- Patient greeting
- Data entry proficiency
Timeline
Patient Service Representative
Community Medical Group
11.2021 - 10.2023
Picking Associate
Loehmann's
02.2002 - 11.2016
GED -
Robert Morgan Educational Center And Technical College