MiEisha Mack
Belleville,MI
Summary
Human Resource Management-focused MBA with strong experience in regulatory compliance, case management, program coordination, and data-supported decision making. Known for improving workflows, documentation accuracy, and supporting employee-focused processes across teams. Eager to contribute analytical and people-focused skills in HR operations, employee engagement, and talent development.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Analyst, Case Management
CVS Health
01.2024 - Current
- Conduct comprehensive assessments to identify member needs and close service gaps.
- Apply motivational interviewing techniques to guide individuals toward achieving goals, improving engagement and successful case outcomes.
- Collaborated with cross-functional teams to streamline case management processes, reducing turnaround time by 15%.
Care Coordinator Manager
Council on Aging
Blue Ash, OH
04.2023 - 01.2024
- Led intake, assessments, and personalized care planning for clients' medical and social needs.
- Onboarded and mentored new team members, improving protocol adherence by 20%.
- Achieved a 90% client satisfaction rating and reduced complaints by 10%.
Senior Verification of Employment Specialist
Rocket Mortgage
Detroit, MI
05.2020 - 05.2022
- Optimized employee record-keeping and verification processes, improving HR data accuracy by 15%.
- Processed high-volume employment verifications with 100% confidentiality, ensuring timely and accurate responses for internal and external stakeholders.
- Facilitated virtual trainings and meetings via Zoom, Webex, and Microsoft Teams.
- Maintained HR documentation in HRIS and internal systems, ensuring accuracy, and regulatory compliance.
Rehabilitation Team Leader
Rainbow Rehabilitation
Ypsilanti, MI
05.2016 - 05.2020
- Managed team schedules, facilitated meetings, and developed training materials, enhancing staff satisfaction by 20%.
- Supported performance management processes, resolved conflicts, and strengthened collaboration to boost workplace morale.
- Trained staff and assisted in program development, achieving 95% accuracy in documentation.
Rehabilitation Technician
University of Michigan Hospital
Ann Arbor, MI
07.2018 - 07.2019
- Trained volunteers and new staff, achieving a 95% accuracy rate in record handling, demonstrating coaching and onboarding skills.
- Assisted in developing structured programs tailored to individual needs, enhancing engagement, outcomes, and process efficiency.
Education
Master of Business Administration (MBA) - Human Resource Management
Capella University
Minneapolis, MN06.2025
Bachelor of Science (B.S.) - Healthcare Administration
Eastern Michigan University
Ypsilanti, MI12.2021
HR Competencies
- Employee Relations, Compliance, Policy Adherence (Medicaid/Medicare), Benefits Administration
- Talent Acquisition, Onboarding, HR Policies, Cross-Functional Collaboration, Coaching
- Program & Process Management, Workflow Development, Clinical Initiatives, Documentation Accuracy
- Data Analytics & Reporting, HR Metrics, Performance Insights
Certification
• Intro to Modern HR Management
• Intro to Risk Management
• Adult & Pediatric First Aid/CPR/AED
• Intro to Risk Management
• Adult & Pediatric First Aid/CPR/AED
Timeline
Analyst, Case Management
CVS Health
01.2024 - Current
Care Coordinator Manager
Council on Aging
04.2023 - 01.2024
Senior Verification of Employment Specialist
Rocket Mortgage
05.2020 - 05.2022
Rehabilitation Technician
University of Michigan Hospital
07.2018 - 07.2019
Rehabilitation Team Leader
Rainbow Rehabilitation
05.2016 - 05.2020
Master of Business Administration (MBA) - Human Resource Management
Capella University
Bachelor of Science (B.S.) - Healthcare Administration
Eastern Michigan University