Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Lucia Taylor

Hardinsburg,KY

Summary

As a goal-oriented and informed analyst, I excel in managing and distilling information to assess members' needs efficiently and promptly. I am proactive in addressing issues in patient care and workflow, bringing many years of experience in care planning for diverse populations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Analyst, Case Management

CVS Health
Frankfort, KY
03.2024 - Current
  • Advocate for continuous improvement by analyzing recurring issues and recommending care enhancements.
  • Assist members with needs such as locating providers, mailing benefit information, and providing resource materials to members in efforts to maximize patient care.
  • Assist members with appropriate transportation, medical equipment, and access to optimize mobility and health.
  • Assist with risk assessments and escalate compliance concerns.

Certified Pharmacy Technician

Save-rite Family Of Pharmacies
Irvington, KY
11.2018 - 03.2024
  • Evaluated operational procedures to recommend improvements for efficiency and effectiveness.
  • Communicated effectively with doctors, insurance companies, and outside resources to resolve discrepancies in patient care.
  • Relayed vital patient care information to prescribers and pharmacists to ensure the maximum level of health care for patients.
  • Utilized vast knowledge of drugs and treatments to accurately engage patients in their health.
  • Thoroughly completed tasks in a fast-paced environment.
  • Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.

Medical Assistant

Owensboro Health Regional Hospital
Leitchfield, KY
08.2018 - 12.2018
  • Educated patients about medications, treatments, and procedures in accordance with provider instruction.
  • Ordered medical supplies, maintained accurate medical records, and collaborated with local pharmacies to resolve and clarify any issues regarding patient care.
  • Timely and efficiently charted patients' health concerns and medical history for the provider to accurately diagnose and treat patients.

Medical Assistant

Saint Camillus Urgent Care & Family Practice
Leitchfield, KY
11.2017 - 06.2018
  • Assisted with diagnostic testing and lab analysis.
  • Maintained accurate medical records.
  • Interviewed patients for providers to accurately diagnose or assess them.
  • Managed insurance claims for patients to ensure they receive the maximum benefits available.

Certified Nursing Assistant

Hardinsburg Nursing & Rehabilitation Center
Hardinsburg, KY
05.2016 - 10.2017
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported and encouraged daily living activities that strengthen residents' physical and mental health.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.

Certified Nursing Assistant

Breckinridge County Memorial Hospital
Hardinsburg, KY
12.2016 - 07.2017
  • Responded promptly to patient needs, ensuring comfort and safety at all times.
  • Documented patient information accurately in electronic health records.
  • Collaborated with team members to ensure effective patient communication.

Education

High School Diploma -

Breckinridge County High School
Harned, KY
05-2016

Skills

  • Data entry & analysis
  • Report generation
  • Problem solving
  • Multitasking and organization
  • Patient-focused care
  • Medical terminology knowledge
  • Understands medical procedures
  • Conflict resolution abilities
  • Patient relations

Certification

  • Certified Pharmacy Technician
  • Medical Assistant
  • Certified Nursing Assistant

Affiliations

  • Through the Enterprise Mentoring Program at CVS, I am developing a deeper expertise in auditing- a field that I have grown passionately about.
  • I am goal-driven and actively looking for ways to deepen my knowledge in different areas of business, including participating in vast DevelopU courses & MyLearning opportunities.

References

References available upon request.

Timeline

Analyst, Case Management

CVS Health
03.2024 - Current

Certified Pharmacy Technician

Save-rite Family Of Pharmacies
11.2018 - 03.2024

Medical Assistant

Owensboro Health Regional Hospital
08.2018 - 12.2018

Medical Assistant

Saint Camillus Urgent Care & Family Practice
11.2017 - 06.2018

Certified Nursing Assistant

Breckinridge County Memorial Hospital
12.2016 - 07.2017

Certified Nursing Assistant

Hardinsburg Nursing & Rehabilitation Center
05.2016 - 10.2017

High School Diploma -

Breckinridge County High School

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