MiEisha Mack
Belleville,Michigan
Summary
Recent MBA graduate with a focus in Human Resource Management, equipped with knowledge in HR operations, employee relations, and organizational development. Skilled in project management, communication, and administrative support. Eager to contribute to HR and administrative functions in a professional environment, leveraging both academic knowledge and transferable skills from prior roles.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Analyst, Case Management
CVS Health
01.2024 - Current
- Conduct comprehensive assessments to identify member needs and close service gaps.
- Apply motivational interviewing techniques to guide individuals toward achieving goals, improving engagement and successful case outcomes.
- Ensure 100% compliance with federal confidentiality standards across sensitive documents.
- Collaborate with cross-functional teams to streamline processes and improve operational efficiency.
Care Coordinator Manager
Council on Aging
04.2023 - 01.2024
- Led intake, assessments, and personalized care planning for clients’ medical and social needs.
- Onboarded and mentored new team members, improving integration and protocol adherence by 20%.
- Achieved a 90% client satisfaction rating and reduced complaints by 10% through proactive education and support.
Senior Verification of Employment Specialist
Rocket Mortgage
05.2020 - 05.2022
- Optimized employee recordkeeping and verification processes, resulting in a 15% improvement in HR data accuracy and more efficient reporting workflows.
- Processed high-volume employment verifications and income verification requests with 100% confidentiality, ensuring timely and accurate responses for internal and external stakeholders.
- Facilitated virtual trainings and team meetings via Zoom, Webex, and Microsoft Teams, achieving positive participant feedback and promoting effective knowledge transfer.
- Maintained employee records and HR documentation in HRIS and internal systems, ensuring accuracy, accessibility, and regulatory compliance.
Rehabilitation Team Leader / Manager in Training
Rainbow Rehabilitation
05.2016 - 05.2020
- Coordinated team schedules, facilitated meetings, and developed training materials, contributing to a 20% increase in staff satisfaction and promoting effective team performance.
- Supported employee performance management by assisting with evaluations, delegating responsibilities, and resolving staff conflicts, strengthening team collaboration and workplace morale.
- Provided direct support and coaching to staff and clients, demonstrating strong interpersonal, communication, and problem-solving skills
Rehabilitation Technician
University of Michigan Hospital
07.2018 - 07.2019
- Collaborated with interdisciplinary teams to ensure smooth coordination, accurate documentation, and adherence to organizational standards in Epic.
- Trained volunteers and new staff, achieving a 95% accuracy rate in record handling, demonstrating coaching and onboarding skills.
- Assisted in developing structured programs tailored to individual needs, enhancing engagement, outcomes, and process efficiency.
Education
Master of Business Administration (MBA) - Human Resource Management
Capella University
06-2025
Bachelor of Science (B.S.) - Healthcare Administration
Eastern Michigan University
12-2021
Skills
- HR Knowledge: Employee Relations, Onboarding, HR Policies, Talent Acquisition
- Administrative: Scheduling, Documentation, Reporting, Records Management
- Technical: HRIS: Workday, ADP, BambooHR, Microsoft Office Suite (Word, Excel, PowerPoint)
- Soft Skills: Communication, Organization, Team Collaboration, Problem-Solving
Certification
- Intro to Modern HR Management, Certified
- Risk Management, Certified
- Adult & Pediatric First Aid/CPR/AED
Timeline
Analyst, Case Management
CVS Health
01.2024 - Current
Care Coordinator Manager
Council on Aging
04.2023 - 01.2024
Senior Verification of Employment Specialist
Rocket Mortgage
05.2020 - 05.2022
Rehabilitation Technician
University of Michigan Hospital
07.2018 - 07.2019
Rehabilitation Team Leader / Manager in Training
Rainbow Rehabilitation
05.2016 - 05.2020
Master of Business Administration (MBA) - Human Resource Management
Capella University
Bachelor of Science (B.S.) - Healthcare Administration
Eastern Michigan University