HRIS
A seasoned case manager and human resources professional with over a decade of experience, demonstrating a successful history of managing substantial caseloads while upholding exceptional standards of care.
Hi, I’m
Dionne Bessard-Davis
Disability Case Manager
Richardson,Texas
Summary
Overview
8
years of professional experience
6
Certifications
Work History
AmazonSeattle, Washington
Disability Case Manager
9 2020 - 8 2023
Job overview
- Developed comprehensive case management plans for 175 employees, resulting in improved outcomes and client satisfaction.
- Promoted client autonomy by coaching them on self-advocacy skills and empowering them to make informed decisions about their care.
- Executed ongoing clinical evaluations throughout duration of disability claims and facilitated return-to-work process
- Assessed ADA eligibility based on certifications from healthcare providers and addressed accommodation requests with prompt and accurate communication.
- Developed and maintained comprehensive client records, ensuring easy access to relevant information for future case management needs.
- Optimized internal processes for tracking case status, streamlining workflow, and enhancing overall productivity levels within teams.
- Ensured strict adherence to privacy guidelines when handling sensitive client information, minimizing risk exposure for organizations and individuals involved in each case.
- Identified potential fraud or abuse instances through careful analysis of claim data, safeguarding company resources.
- Reduced caseload backlog by efficiently prioritizing cases and developing effective time management strategies
- Developed comprehensive case management plans for clients, resulting in improved outcomes and client satisfaction
Driveline RetailDallas, TX
Recruitment Specialist
02.2019 - 08.2020
Job overview
- Conducted comprehensive interviews and evaluations to ensure alignment between candidates and organizational needs, contributing to 20% reduction in employee turnover
- Partnered with hiring managers to create detailed job descriptions and effective hiring strategies, which decreased time required to fill vacancies by 15%
- Utilized customer relationship management (CRM) software to maintain accurate records of customer interactions, feedback, and resolution of their issues.
- Championed diversity and inclusion initiatives, creating inclusive corporate culture for all employees
Northwest Endeavors (Former DBA Club West Management)Dallas, TX
HR Manager
01.2013 - 01.2018
Job overview
- Supervised human resources functions, including recruitment, payroll management, employee training, and performance assessment
- Achieved 18% reduction in hiring process duration by implementing more efficient procedures
- Developed recruitment strategies, managed payroll operations, and ensured accurate maintenance of employee records
- Advised management on matters related to organizational policies and recommended necessary adjustments.
Education
Colorado Technical UniversityColorado Springs, CO
Master of Science - MS from Operations Management and Supervision
05.2024 - 06.2024
University Overview
Colorado Technical UniversityColorado Springs, CO
Bachelor of Applied Science - BSc from General Psychology
University Overview
Skills
Client Advocacy
Policy Interpretation
Disability Knowledge
Ethical practices
Employee Relations
HR policies and procedures
Performance Management
Onboarding and Orientation
HR processes
Benefits Administration
Recruitment Strategies
Talent Acquisition
Certification
Combat Medic Specialist Training Program (CMSTP)
Militaryexperience
Militaryexperience
U.S. Army (Active Duty), Combat Medic (Active Reserves), With more than 11 years of experience as a veteran of the Army, I have served in the capacity of a Combat Medic in both active duty and reserve positions. My duties encompassed delivering both inpatient and outpatient care, as well as completing the Combat Lifesaver and Responder training programs. I was tasked with preparing injured patients for evacuation, conducting triage assessments, performing cardiopulmonary resuscitation (CPR), administering intravenous therapy, monitoring vital signs, dressing wounds, assisting medical personnel with specimen collection, administering injections and medications, and managing medical records.Affiliations
Affiliations
- Society of Human Resource Management
- American Medical Informatics Association
Software
Workday
ADP
Microsoft Office
Dali
People Soft
People Portal
Languages
German
Professional Working
Quote
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Work Preference
Work Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementCompany CultureWork-life balancePersonal development programsHealthcare benefitsPaid time off401k matchPaid sick leaveTeam Building / Company RetreatsStock Options / Equity / Profit SharingFlexible work hoursTimeline
Colorado Technical University
Master of Science - MS from Operations Management and Supervision
05.2024 - 06.2024
Recruitment Specialist
Driveline Retail
02.2019 - 08.2020
HR Manager
Northwest Endeavors (Former DBA Club West Management)
01.2013 - 01.2018
Disability Case Manager
Amazon
9 2020 - 8 2023
Colorado Technical University
Bachelor of Applied Science - BSc from General Psychology