Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Mieisha Tipler

Las Vegas

Summary

Dynamic Shift Manager as well as a good team member with extensive experience at McDonald's, excelling in employee training and team development. Proven ability to enhance customer satisfaction through effective conflict resolution and quality assurance. Skilled in cash handling and fostering a positive work environment, driving team performance and operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's
03.2021 - 02.2025
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Excelled in every store position and regularly backed up front-line staff.
  • Coached crew members to optimize performance and motivate toward more efficient work.

Shift Manager

Popeyes Chicken
01.2018 - 02.2022
  • Learned safety protocols to ensure compliance and maintain a secure work environment.
  • Assisted in training new team members on operational procedures and best practices.
  • Supported daily shift operations by coordinating staff assignments and workflow efficiency.
  • Monitored inventory levels and assisted in restocking supplies as needed during shifts.
  • Communicated with team to address issues, ensuring smooth service delivery during peak hours.
  • Implemented basic conflict resolution strategies to enhance team dynamics and customer satisfaction.
  • Contributed to maintaining cleanliness and organization of workspace, promoting safety standards.
  • Gained familiarity with point-of-sale systems to assist with transactions and customer inquiries.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.

Crew Member

Cafe Valley Bakery
05.2014 - 02.2017
  • Operated bakery equipment efficiently to produce high-quality baked goods.
  • Assisted in inventory management, ensuring stock levels met production demands.
  • Maintained cleanliness and organization of workstations to adhere to safety standards.
  • Collaborated with team members to streamline production processes and enhance workflow.
  • Followed recipes accurately to ensure consistency in product quality and taste.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.

Education

Rowe Clark Math & Science Academy
Chicago, IL
07.2009

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring
  • Team development
  • Relationship building
  • Accurate money handling
  • Opening and closing procedures
  • Quality assurance
  • Staff training and onboarding
  • Inventory control
  • Team building
  • Shift checklists
  • Shift leadership
  • Customer service
  • Active listening
  • Critical thinking
  • Computer skills
  • Coaching and mentoring
  • Assigning work

Accomplishments

specific instances I delivered positive and lasting impact in my previous role by using my skills

Certification

Servsafe

Caregiving training

Languages

English
Full Professional

Timeline

Shift Manager

McDonald's
03.2021 - 02.2025

Shift Manager

Popeyes Chicken
01.2018 - 02.2022

Crew Member

Cafe Valley Bakery
05.2014 - 02.2017

Rowe Clark Math & Science Academy

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