Mieko Konno

• Entrusted handle the cash register alone.
• Clothes replenishment.
• Instructed new part-timers on cash register operations.
• took inventory of clothing products.
• Managed returns, exchanges and refunds in accordance with store policy.

• Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
• Responsible for customer service and sales at a mobile phone shop.
• Coordinated with suppliers and internal teams to ensure timely updates and accurate information on display models.
• Provided exceptional customer service, assisting customers with their mobile phone needs and resolving any issues or concerns.
• Conducted sales transactions, including processing payments and handling returns and exchanges.
• Educated customers on product features, plans, and promotions, leading to increased sales and customer satisfaction.
• Obtained "Heartful Staff" certification, demonstrating proficiency in providing compassionate and empathetic customer service.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Maintained a clean and sterile work environment to prevent cross-contamination and infection.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.

• Sorted cleaning items by quality, accurately separating them into dry cleaning and water-washing categories (average of 5,000 items per day)
• Managed overall workflow from start to finish, including planning staff assignments and adjusting work pace as needed.

Dental Assistant

• Assisted with patient interviews and procedures, including extractions, implants, and orthodontics (suctioning included)
• Performed polishing and fluoride treatments, and took intraoral photographs

Inventory and Materials Management

• Verified and compared the prices of ordered products with suppliers, achieving cost savings of approximately $3,200 over 2.5 years

Administrative and Reception Duties

• Calculated medical billing codes and input data into the computer
• Reviewed and verified insurance claims
• Handled phone inquiries and communications
• Created and managed the clinic's website

Seminars and Training:

• JAL Hospitality Course
• Disney Service Training
• CPR and First Aid Practical Training