Miesha Jones

• Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
• Facilitated training sessions for new team members, enhancing onboarding process efficiency.
• Evaluated customer feedback to identify trends, implementing improvements to service protocols.
• Collaborated with cross-functional teams to streamline operations and enhance customer satisfaction levels.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

• Scheduling appointments; entering doctors' orders for medications, tests and procedures; answering patients' scheduling questions submitted to our health information specialists; and responding to non-medical requests. Assist with working the front desk expediting clinic flow and providing direct customer service to patients.

Light and gas company

• Assist with medical necessity documentation to expedite approvals and ensure that appropriate follow-up is performed. Develop and implement prior authorization workflow, policies and procedures. Process referrals and submit medical records to insurance carriers such as Humana, WellCare, Missouri HealthNet, Bay Care Plus and Essence to expedite prior authorization processes.

• Handle customer inquiries, complaints, billing questions and payment extension/ service requests. Made reasonable procedure exceptions to accommodate unusual customer requests. Consult with customers to evaluate needs and determine best options.

• Provided accurate and appropriate information in response to customer inquiries. Formulated and enforced Service Center policies, procedures and quality assurance measures. Addressed customer service inquiries in a timely and accurate fashion. Built customer loyalty by placing follow-up calls for customers who reported product issues.