Miesha Marshall
Tuscaloosa
Summary
Dynamic and results-oriented professional with proven expertise in customer service and computer skills, honed at Walmart and as a Work From Home Agent for an Insurance Representative. Excelled in resolving customer inquiries with empathy and efficiency, enhancing satisfaction and loyalty. Skilled in managing high-volume calls and multitasking, demonstrating exceptional time management and attention to detail.
Overview
5
5
years of professional experience
Work History
Work From HomeAgent
Insurance Representive
01.2022 - 12.2024
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
Customer Service Representative
Walmart
02.2020 - 09.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
Education
Associate Of Business Administration -
Shelton State Community College
Tuscaloosa, ALCentral High School
Tuscaloosa Alabama05.2020
Skills
- Typing speed
- Appointment scheduling
- File maintenance
- Call handling
- Customer service
- Computer skills
- Understanding customer needs
- Data entry
Languages
English
Full Professional
Timeline
Work From HomeAgent
Insurance Representive
01.2022 - 12.2024
Customer Service Representative
Walmart
02.2020 - 09.2021
Associate Of Business Administration -
Shelton State Community College
Central High School