MIESHA WILLIAMS
Spring,TX
Summary
Seasoned Memory Care Director with a proven track record at Lewis Park Estate Senior Living, enhancing resident care through meticulous cognitive assessments and personalized plans. Excelled in HR roles at Kmart, Sears Holding, by streamlining processes and ensuring compliance. Skilled in HR Policy Development and Professional Communication Etiquette, achieving high family satisfaction and caregiver efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Memory Care Director
Lewis Park Estate Senior Living
10.2024 - Current
- Conducted regular assessments of each resident''s cognitive status, adjusting their care plans accordingly to provide the most appropriate level of support.
- Maintained a safe environment for residents by conducting regular safety audits and implementing necessary improvements.
- Improved resident quality of life by developing and implementing personalized care plans for each individual in the memory care unit.
- Achieved high levels of family satisfaction with regular updates on their loved ones'' progress and addressing concerns promptly.
Human Resources Staffing Coordinator
The Medical Resort Willowbroook
05.2021 - 10.2024
- Collaborated with interdisciplinary teams to develop comprehensive care plans that addressed patients'' unique needs.
- Streamlined medical office operations for increased efficiency and improved patient satisfaction.
- Assisted physicians with comprehensive patient assessments, leading to accurate diagnoses and effective treatment plans.
- Provided compassionate care to patients during routine appointments, emergency situations, and surgical procedures.
Class A CDL Driver
Swift Transportation Headquarters
12.2018 - 05.2021
- Demonstrated strong adaptability in navigating various weather conditions, road hazards, and traffic situations while maintaining safe operations at all times.
- Completed deliveries on-schedule by planning good routes and efficiently completing transfers.
- Kept detailed records of miles driven, fuel expenses, maintenance costs, and delivery information for reporting purposes.
- Coordinated closely with dispatchers for real-time updates on route changes or potential delays due to unforeseen circumstances.
Memory Care Program Director
The Boulevard Senior
08.2015 - 12.2018
- Led interdisciplinary team of caregivers in providing exceptional care for memory-impaired individuals.
- Collaborated with healthcare professionals to provide integrated health services for residents in need.
- Maintained high satisfaction ratings from families through consistent communication, empathy, and understanding of their loved ones'' needs.
- Increased caregiver efficiency through regular training sessions and performance evaluations.
Human Resources Director
Kmart, Sears Holding
05.2012 - 12.2018
- Processed employee claims involving performance issues and harassment.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Directed job fairs to bring in local talent for long term and seasonal positions.
Education
High School Diploma -
McCluer North High School
Florissant, MO05-2011
Skills
- Professional Communication Etiquette
- HR Policy Development
- Dedicated Work Ethic
- Evaluation Skills
Accomplishments
- Supervised team of 45 staff members.
- Resolved product issue through consumer testing.
Certification
Assisting Living Manager
Memory Care Director
Certified Dementia Practitioner
Certified Medication Aide / Certified Medication Technician
Certified Nursing Assistant
Commercial Driver's License Class A
CPR
Languages
English
Full Professional
Timeline
Memory Care Director
Lewis Park Estate Senior Living
10.2024 - Current
Human Resources Staffing Coordinator
The Medical Resort Willowbroook
05.2021 - 10.2024
Class A CDL Driver
Swift Transportation Headquarters
12.2018 - 05.2021
Memory Care Program Director
The Boulevard Senior
08.2015 - 12.2018
Human Resources Director
Kmart, Sears Holding
05.2012 - 12.2018
High School Diploma -
McCluer North High School
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