MIESHA WILLIAMS
Parallon
Houston,TX
8
years of professional experience
Dedicated Customer Service Representative with a strong background in patient scheduling, data entry, and administrative support. Experienced in managing scheduling spreadsheets to optimize appointment coordination and enhance workflow efficiency. Proven ability to handle customer inquiries and resolve issues while maintaining a patient-centered approach. Excellent attention to detail and organizational skills ensure accurate data management and compliance with healthcare protocols. Strong communicator with a commitment to fostering positive relationships, contributing to enhanced patient experiences and satisfaction.
Work History
Medical Billing Specialist
2 Years 1 Month- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Remote
Medical Appointment Scheduler
1 Year 6 Months- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Facilitated collaboration with healthcare providers to guarantee precise and prompt communication of patient needs.
- Managed patient scheduling utilizing electronic health record systems to optimize appointment flow.
Healthcare Customer Service Representative
4 Years 2 Months- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Remote
Education
High School Diploma
Skills
Professional Telephone Demeanor
Multi-line Phone Talent
Account Management
Conflict Mediation
Typing 89 WPM
Spreadsheets
Insurance Verification
Appointment Scheduling
Patient Confidentiality
HIPAA Compliance
KEY QUALIFICATIONS
- Extensive experience in managing patient scheduling systems and spreadsheets to streamline appointment coordination.
- Strong attention to detail in data entry tasks, ensuring accuracy and compliance with healthcare standards.
- Excellent verbal and written communication skills, facilitating clear interactions with patients and healthcare professionals.
Timeline
Medical Billing Specialist
Parallon
07.2024 - CurrentRead More
Medical Appointment Scheduler
Conduent
12.2022 - 06.2024Read More
Healthcare Customer Service Representative
Sutherland
09.2018 - 11.2022Read More
Hauke High School
High School Diploma
Read More