Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
MIGDALIA AYALA
East Elmhurst,NY
Work Preference
Summary
Demonstrates leadership in fostering a collaborative team environment while effectively resolving client issues. Skilled in training and supervising personnel, ensuring adherence to company policies, and maintaining operational excellence in fast-paced settings.
Overview
40
40
years of professional experience
Work History
Customer Service Manager
Skyline Credit Ride, Inc.
Long Island City, USA
02.1991 - Current
- Interface with clients to resolve problems pertaining to service, account information and personnel.
- Supervised training, performance evaluations, hiring, and termination of call center staff to enhance service quality.
- Managed dispatch of 600 private cars across tri-state area to meet client demands.
- Coordinated work schedules and vacations; maintained attendance records to ensure adequate staffing.
- Input and update data pertaining to driver and vehicle information, corporate accounts and personal client profiles; analyze records to ensure all company and NY State rules and regulations are adhered to.
- Analyze and troubleshoot faulty dispatching equipment; assist dispatchers accordingly.
- Compiled monthly performance and attendance reports for board meetings to inform management decisions.
ESL Tutor
York College
Jamaica, USA
01.1986 - 01.1991
- Taught English to students while coordinating schedules for students and tutors to optimize learning sessions.
- Designed engaging lesson plans for diverse ESL student groups.
- Facilitated interactive classroom activities to enhance language comprehension.
- Assessed student progress through regular evaluations and feedback sessions.
President, Programming Council
York College
Jamaica, USA
01.1988 - 01.1990
- Coordinated college-wide fund-raising events, including goal planning, advertising, entertainment, and activities, while overseeing merchandising of arts and crafts and ensuring public safety measures.
- Managed funds allocation within limited budget, collecting and tallying donations to support program initiatives.
- Directed strategic initiatives to enhance educational programs and community engagement.
- Fostered collaboration among faculty to improve curriculum development and delivery.
- Oversaw budget management to ensure financial sustainability of college operations.
Office Assistant
York College
Jamaica, USA
01.1988 - 01.1989
- Delivered clerical support in confidential filing and record keeping, screened calls, and prepared exams and memos for executive administrative assistant.
- Managed office communications and correspondence for York College departments.
- Organized and scheduled meetings for faculty and administrative staff.
- Maintained student records and files in compliance with college policies.
Education
B.S. - Business Administration Personnel Management
York College
Jamaica, NY06-1990
Skills
- Customer relationship management
- Customer engagement
- Team management
- Training facilitation
- Performance evaluation
- Data analysis
- Conflict resolution
References
Professional References Available Upon Request
License
Notary Public, NY, Queens County
Relevant Volunteer Work
President, Programming Council, York College, Jamaica, NY, 01/01/88, 12/31/90, Coordinated college-wide fund-raising events i.e. goal planning, advertising, entertainment and activities; merchandising of arts and crafts, preparing and displaying of food products, public and safety measures., Managed allocation of funds working with limited budget; collected and tallied donations.
Languages
English
Native language
Spanish
Advanced (C1)
C1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
Skyline Credit Ride, Inc.
02.1991 - Current
President, Programming Council
York College
01.1988 - 01.1990
Office Assistant
York College
01.1988 - 01.1989
ESL Tutor
York College
01.1986 - 01.1991
B.S. - Business Administration Personnel Management
York College