Migdalia Serrato
Aurora,Colorado
Summary
Results-oriented and strategic-minded professional with a solid background in leadership, business operations, and customer service. Proven track record of driving organizational growth, optimizing operational efficiencies, and fostering a culture of collaboration. Fluent in both English and Spanish, with strong interpersonal skills and a customer-centric approach to leadership. Seeking a challenging Chief Operating Officer position to leverage my diverse experience and drive operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Paragon Partners LLC
10.2023 - Current
- - Schedule appointments, meetings, inspections, and events.
- - Assist with accounts payable and accounts receivable duties.
- - Analyze income and expenses, review P&Ls.
- - Implement and maintain office administrative systems.
Administrative and Sales Assistant
Colographic Inc.
12.2022 - 09.2023
- Account Receivable and Accounts Payable duties
- Reconciled the company's bank accounts
- Prepared weekly payroll and submitted using QB Desktop
- Organized office meetings and company events
Business Manager
ADELANTE COMMUNITY DEVELOPMENT
08.2022 - 11.2022
- - Support CEO in community-responsive programs.
- - Coordinate communication among partners and consultants.
- - Host meetings, events, workshops, and community programs.
- - Connect Latino business owners with organization's services.
Administrative Coordinator
RE/MAX Altitude
07.2019 - 08.2022
- On-boarded and Off-boarded of agents.
- Effectively summited end-of-the-year financial reporting to corporate.
- Effectively administrated and improved collection policy, process, and schedules.
Legal and Affair Assistant
Mexican Consulate
05.2018 - 08.2018
- Served more than 30 Mexican's citizens monthly with the process of requesting a non-criminal record letter from their state of origin in Mexico
- Advocated in the location of missing family members between Mexico and the United States
- Collaborated with the legal process of the transfer of remains to Mexico.
Paraprofessional
Aurora Public Schools
10.2015 - 06.2016
- - Supported the ELD (English Language Development) teacher in providing English language classes for refugee students from kindergarten to 5th grade.
- - Assisted in educational activities and language development tailored to the specific needs of refugee students.
Lead Coordinator
RE/MAX Altitude
11.2013 - 07.2015
- Constant follow up with all parties involved during the process of buying loan pre-qualification or prelisting activities for residential properties
- Coordinated meetings between an average of 10 prospective buyers, sellers, and agents daily.
General Manager
CARL'S JR. RESTAURANTS, LLC
09.2011 - 10.2013
- Efficiently managed all operations to maintain excellent staffing, customer service, and maintenance of the store
- Responsible for continuous training, coaching, leading and motivating up to 20 employees to ensure a smooth adaption of new programs, and products
- Increased sales up to 40% more than the previous years by focusing on creating innovative techniques that involved all team members
Education
Bachelor's degree - Management and Operations
Metropolitan State University of Denver
Denver, CO01.2021
Associate of Arts - AA - Business
Community College of Denver
01.2018
Business - Early Childhood Education
Pickens Technical College
Aurora, CO01.2005
Skills
- - Problem Solving
- - Team Leadership
- - Business Planning
- - Training
- - Quality Assurance
- - Coaching
- - Strategic planning
- - Operations management
- - Financial management
- - Relationship management
- - Fluent in English and Spanish
Certification
Notary Public - State of Colorado
Timeline
Office Manager
Paragon Partners LLC
10.2023 - Current
Administrative and Sales Assistant
Colographic Inc.
12.2022 - 09.2023
Business Manager
ADELANTE COMMUNITY DEVELOPMENT
08.2022 - 11.2022
Administrative Coordinator
RE/MAX Altitude
07.2019 - 08.2022
Legal and Affair Assistant
Mexican Consulate
05.2018 - 08.2018
Paraprofessional
Aurora Public Schools
10.2015 - 06.2016
Lead Coordinator
RE/MAX Altitude
11.2013 - 07.2015
General Manager
CARL'S JR. RESTAURANTS, LLC
09.2011 - 10.2013
Bachelor's degree - Management and Operations
Metropolitan State University of Denver
Associate of Arts - AA - Business
Community College of Denver
Business - Early Childhood Education
Pickens Technical College
Notary Public - State of Colorado
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