Migdoel Espada
Glassboro ,NJ
Summary
Dynamic Operations Manager at Xtreme Solutions with a proven track record in staff development and customer service. Enhanced operational efficiency through innovative inventory management, achieving significant profit increases. Skilled in fostering a positive work environment and maintaining vendor relationships, while demonstrating exceptional attention to detail and communication abilities.
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
Work History
Operations Manager, Customer Experience
Xtreme Solutions - N.A.D.N.
03.2009 - Current
- Developed training programs for staff, fostering skill development and operational excellence.
- Implemented inventory management systems, improving accuracy and reducing waste.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
Education
High School Diploma -
Woodrow Wilson High Scholl
Camden, NJSkills
- Staff development
- Customer service
- Attention to detail
- Excellent communication
- Payroll administration and timekeeping
- Purchasing and planning
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager, Customer Experience
Xtreme Solutions - N.A.D.N.
03.2009 - Current
High School Diploma -
Woodrow Wilson High Scholl