Migel Estrada
Lansing,MI
Summary
Customer service professional with extensive experience handling inquiries, resolving account issues, and documenting case notes. Known for clear communication, patient support, and effective issue escalation.
Overview
39
39
years of professional experience
Work History
CSR 2
Maximus
East Lansing, Michigan
09.2006 - Current
- Handled customer inquiries for Maximus call center programs, ensuring timely and accurate responses.XResolved account questions using Maximus service procedures.Resolved account questions using Maximus service procedures.Recorded case notes in Maximus customer systems to maintain accurate customer records.
- Resolved account questions using Maximus service procedures.Addressed customer issues through effective communication, fostering positive relationships.
- Documented case notes in Maximus customer systems.
Phlebotomist
Associated Bioscience Inc
East Lansing, MI
04.1995 - 07.2006
- Performed venipuncture and capillary collections for Associated Bioscience patient testingEnsured compliance with infection control procedures in clinical settingEnsured strict adherence to infection control and bloodborne pathogen safety standards, protecting patient and staff healthExplained collection procedures clearly, guiding patients through specimen collection to ensure comfort and accuracy
- Maintained infection control and bloodborne pathogen safety standards
- Communicated collection procedures and guided patients through specimen collection
Assistant Manager
North American Biologicals Inc
Lawrence, KS
01.1988 - 06.1994
- Coordinated order processing, packing, and shipping for North American Biologicals customers, enhancing customer satisfaction through timely delivery.Monitored compliance with company policies and local regulations regarding safety, health, security, and labor laws.Managed day-to-day operations of the center, overseeing staffing, scheduling, budgeting, inventory control, and customer service to maintain operational efficiency.
- Ensured compliance with company policies and procedures and local regulations regarding safety, health, security, and labor laws, fostering a safe and compliant work environment.
- Managed day-to-day operations of the center, including staffing, scheduling, budgeting, inventory control and customer service.
Education
Some College (No Degree) - Accounting
Lansing Community College
Lansing, MISkills
- communication
- Customer service
- Issue escalation
- Clear communication
Timeline
CSR 2
Maximus
09.2006 - Current
Phlebotomist
Associated Bioscience Inc
04.1995 - 07.2006
Assistant Manager
North American Biologicals Inc
01.1988 - 06.1994
Some College (No Degree) - Accounting
Lansing Community College