Natara Anthony
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
CSR 2
Maximus
10.2024 - Current
- Assisted customers with inquiries and resolved issues in a timely manner
- Utilized CRM software to track interactions and manage customer accounts
- Handled escalated customer complaints effectively, ensuring resolutions were met
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Configuration Technician
Arey Jones Educational Solutions
07.2021 - 09.2024
- Configured and tested educational technology systems to ensure optimal functionality.
- Assisted in troubleshooting hardware and software issues for effective resolution.
- Enhanced system efficiency by implementing configuration changes and updates.
Collections Agent
Credit Control
06.2018 - 07.2021
- Managed collections process to ensure timely payments from clients.
- Communicated effectively with customers to resolve account discrepancies.
- Utilized CRM systems to track account status and follow-up actions.
- Collaborated with team members to achieve monthly targets, promoting a positive work environment and boosting overall productivity.
Education
High School Diploma -
Riverview Gardens High
Skills
- Customer relationship management
- Conflict resolution
- Technical troubleshooting
- Complaint handling
- Stress management
- Follow-up communication
- Active listening
- Critical thinking
Timeline
CSR 2
Maximus
10.2024 - Current
Configuration Technician
Arey Jones Educational Solutions
07.2021 - 09.2024
Collections Agent
Credit Control
06.2018 - 07.2021
High School Diploma -
Riverview Gardens High