Summary
Overview
Work History
Skills
Timeline
Generic

Robert Walker

Virginia Beach,Virginia

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

15
15
years of professional experience

Work History

CSR 2

Cox Communications
02.2008 - 07.2023
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Cross-trained and provided backup support for organizational leadership.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Improved customer retention rates with exceptional product knowledge and personalized service recommendations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Responded to customer requests for products, services, and company information.
  • Sought ways to improve processes and services provided.
  • Investigated and resolved customer inquiries and complaints quickly.

Skills

  • Inbound Call Management
  • Consultative Sales
  • Customer Relationship Management (CRM)
  • Promotional support
  • Sales and Upselling
  • Account updating
  • Customer Data Confidentiality

Timeline

CSR 2

Cox Communications
02.2008 - 07.2023
Robert Walker