Summary
Overview
Work History
Education
Skills
Timeline
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Mignon Stanford

Dearborn,MI

Summary

Customer Service Professional with 7+ years of experience in providing exceptional customer service. Skilled in analyzing and solving problems efficiently to ensure customer satisfaction. Experienced trainer with a proven track record of successfully training new employees. Self-motivated and analytical thinker, dedicated to delivering high-quality service and contributing to personal and professional growth.

Overview

9
9
years of professional experience

Work History

Front Desk Advocate

Wayne Health
06.2019 - Current
  • Schedule appointments, Insurance verification, Answer phones and Prior Authorizations and Referrals
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Trained new team members on company procedures, customer service and issue resolution.

Customer Service Representative

PSCU
05.2017 - 04.2019
  • Assist customers with their bills, payments, Lost/Stolen reports Transactions
  • Received inbound calls regarding credit and debit cards,assisted with customer bills and transactions on their account,assisted with fraud transactions and shutting down credit or debit
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Technical Support Analyst

Ford Motor Company
12.2014 - 12.2016
  • Receive Inbound calls to handle technical questions on the SYNC system
  • Collaborate with cross-functional teams to identify and resolve technical issues with the SYNC system.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Education

IT Information

Full Sail University
Winter Park, FL
2023

Skills

  • Training Delivery
  • Policy Development
  • Benefits Administration
  • MS Office
  • Information Security
  • Call Management
  • Conflict Resolution
  • Problem-Solving Abilities

Timeline

Front Desk Advocate

Wayne Health
06.2019 - Current

Customer Service Representative

PSCU
05.2017 - 04.2019

Technical Support Analyst

Ford Motor Company
12.2014 - 12.2016

IT Information

Full Sail University

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Mignon Stanford