Mignon Williams
Birmingham,AL
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
3
3
years of professional experience
Work History
Room Attendant
Home2 Suites By Hilton/LBA Hospitality
Birmingham, AL
08.2024 - 09.2024
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Demonstrated excellent customer service skills when interacting with guests throughout their stay.
Sales Representative
State Energy
Birmingham, AL
03.2024 - 04.2024
- Made outbound calls to potential clients who qualified for energy efficient products in the state of Florida
- Scheduled appointments for an agent to make in home visits to explain products and services
- Answered inquiries from prospective customers regarding features of products and services offered.
- Identified opportunities for cross-selling additional products and services.
Universal Representative
Williams Sonoma
Birmingham, AL
10.2021 - 12.2021
- Resolved customer complaints promptly and professionally.
- Supported sales team members to drive growth and development.
- Processed orders, returns, exchanges, refunds, and credits according to company policies.
- Answered inbound calls, chats and emails to facilitate customer service.
Collector
Maury Cobb Attorney at Law, LLC
Birmingham, Alabama
08.2021 - 10.2021
- Negotiated payment arrangements with customers who were past due on their accounts.
- Updated accounts and credit reports to reflect recent changes.
Education
Bachelor of Science - Business Administration
Miles College
Fairfield, Alabama05-2003
High School Diploma -
John Carroll Catholic High School
Birmingham, AL06-1996
Skills
- Call center operations
- Paperwork processing
- Creative problem solving
- Inbound and outbound calling
- POS systems expert
- Multitasking and organization
- Janitorial services
Timeline
Room Attendant
Home2 Suites By Hilton/LBA Hospitality
08.2024 - 09.2024
Sales Representative
State Energy
03.2024 - 04.2024
Universal Representative
Williams Sonoma
10.2021 - 12.2021
Collector
Maury Cobb Attorney at Law, LLC
08.2021 - 10.2021
Bachelor of Science - Business Administration
Miles College
High School Diploma -
John Carroll Catholic High School
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